Yono Lite SBI

I have never been able to get this app to work. It drowns you with captcha and OTP loop that you can never get out of. I don’t think it has been tested for any international scenarios and I am assuming it works within India at the least. There is no support or help when you get stuck. It keeps sending OTP somewhere all the time unnecessarily and will fail you all of a sudden after an hour of wasted time. It is really very sad to see SBI where I have banked for 25 years to be in this state. Reading the comments on the app I think nothing has changed. On the email help line I get very rude responses and have given up on that as well. The ultimate option is to switch banks and SBI tries very hard to push its customers away. As an SBI admirer I feel very sad about its customer service and customer empathy. Very unfortunate truly.

Was able to login in January after struggling since November 2021. I was told that all NRIs were facing this problem. People responsible for its design have to keep NRI users in mind. When anything is changed the existing login information should work, at least for the fist time to be able to change, if anything needs to be changed for the modified App to work. NRIs have to change phone numbers linked to clients depending on their visiting India or being in their country of residence. There has to be a more streamlined totally on line process to switch phone numbers from among two alternate phone numbers that the NRI registers for India and the country of their residence. Therefore, there has to be provision for two registered phone numbers, so NRI customer can choose either of these to get OTP. This feature would be most helpful. Same for having two registered Emil’s, in case one of client’s emails gets heckled, the other can be used. Also, the option to get OTP through registered phone number or email should be there. It has been a constant struggle when any changes to the App are made or when I move back and forth between India and the country of my residence. Please involve a real NRI user like me as a person to be involved when changes are being planned. Thanks 🙏

The app is great and meets almost all of your banking needs. It just needs a few more features - Face ID / Finger Print support, Full support for password managers to auto fill passwords (password auto fill sometimes does not work when redirected from merchant websites for payment via net banking), integrate the OTP app into the main banking app, do not require users to explicitly logout of the app many international banking app allow you to just close / unload the app and still allow you to immediately login again without any active session restrictions.