App Profile: Orangetheory Fitness

Arctic Spartans

Rating: 5/5

So my friend invited me to try this place out a few weeks ago. Since then I’ve lost 15 lbs and have built my stamina and muscle to be able to pass my physical training test for the military. The area is always nice and shiny, and after using each station they make sure you’re given a wipe to clean the machines and weights off for the next group. The machines themselves are amazing, they set you up an account with their app to track your heart rate, calories burned, distances, and progress. When you start using a machine you are given a number and it will have your name on it to make sure you are getting the data. While you’re using the machines, the trainers are telling you exactly what to do and they change what you do each time to go. Everyone does do the same thing, but it motivates you to try your best to catch up or try to do better than the other, just like a competition. Speaking of competing, they have scheduled marathons, competitions, etc so you can see where your progress has taken you. I’m very grateful that my friend showed me this place and I keep looking forward to going!

Airmark1

Rating: 2/5

While I love the Orangetheory classes and the in-studio experience, the app itself is a huge letdown. Every time I try to book a class, the app just sits there and spins endlessly — like a digital beach ball of death. Sometimes it eventually loads after a few seconds, but often I’m forced to hard-close and relaunch it. For something as basic as class booking, this level of instability is unacceptable. The user interface isn’t much better. Scrolling through the calendar is clunky and unclear — there’s no clean visual separation between days, just some lightly formatted text that doesn’t really stand out. It’s way too easy to lose track of what day you’re even looking at. On top of that, the app feels overloaded with promotional junk — constant marketing banners and features I’ll never use. I get that they want to highlight certain things, but it clutters the experience and makes it harder to get to what I actually opened the app for. There are some small wins: the activity summaries with splat points and heart rate zones are well-designed and easy to read. But beyond that, basic functionality is just broken or half-baked. It would be incredibly helpful to see how many people are booked in a class before it flips to waitlist — clearly the data exists, so why hide it? Bottom line: the app needs a serious overhaul in both performance and usability. Until then, it’s just a frustrating roadblock to an otherwise excellent fitness program.

jjatl98

Rating: 1/5

Like the workouts but if your app isnt working, it’s difficult to get a response and while you’re waiting on a response you’re burning through your membership. Personally I couldn’t book classes through the app - it would say I have zero classes or not work at all. When I called to book through a live person at the studio, they told me I had to book through the app. When I finally convinced someone at the studio to book classes for me, every class was wait listed. Eventually I got a manager to put me in a few classes but the app still didnt work. The studio initially told me to contact app support. App support didnt respond at all or was very slow in responding. When they did respond it was in the middle of the night - usually around 3am. I tried DM on Twitter and IG. Next they were telling me I had 2 profiles and they merged them - that would fix the problem. It didn’t. They told me the 2 profile story 4 or 5 times. After asking to cancel my membership that I was unable to use, I was told that I would have to give 30-days notice. SO FRUSTRATING to be told you have to pay for the past month you couldn't use and the next month that you still can’t use!!! I called my credit card to dispute the charges and then suddenly app support was able to solve the problem. Given I’ve paid for 2 months, Im going to give it a try but they really should have offered 2 or months of complimentary classes to offset the weeks I burned through not being able to book.