Rebag

1) The customer service chat feature in the app is a joke. You enter your message and *every* day it tells you they’ll be back online “tomorrow”. My message remained unread for 4 days, essentially letting the clock run out from the 7 day window we have to return an item. My case was unique and I needed to talk to a human. No luck. Couldn’t get a person via phone, via chat and couldn’t even get the courtesy of an email reply either. Insanely unprofessional. Never shopping with Rebag ever again. 2) Once you buy an item, all the photos are then blurred out, which is frustrating if you need to then relist the item (be it there or elsewhere). Other sites retain access to the images. It’s an annoying aspect of the user experience that further demonstrates lack of thoughtfulness towards customers.

I can’t report a problem with the app so this was my only method of providing feedback (and reporting problems) with the app. It’s ok. Relatively user friendly, but can definitely benefit from a UI/UX refresh. Some examples of frustrations are: 1. Filtering: the filtering function doesn’t work. Even when I choose to filter by only available items, it still shows me unavailable/sold items. It’s incredibly frustrating. I’ve tried restarting and deleting and re-downloading the app and nothing has worked. This should be updated to provide proper listings and resolve frustrations. 2. Info architecture: Nothing is in order. For example: I tried to search for a shoe and filter by shoe sizes. The first size I could filter by was 7. Then it was 8, 9, then 6. Then 7.5, 8.5 and then 6.5. That makes zero sense. Your information architecture needs updates to add value to a user who is searching your site. 3. Search results: I’ll search for a shoe and a plethora of bags will appear, even from other designers who aren’t even included in the search name. There seems to be something going on in the backend with search results. I’m sure this may be done to advertise other designer options but I don’t want that..if I’m searching for an LV shoe, I want an LV shoe. Or at least LV items. I don’t want to see YSL bags in that search. Please update the app. User research, both evaluative and generative research would add so much value to your app and in turn you users.

I read the reviews and thought this might be too good to be true... I was right. I did a submission on a handbag that was purchased at Neiman Marcus and retailed for $3,400. The bag has never been used...it is in perfect condition and has just been sitting in its dust bag in the closet. I was offered pennies on the dollar for it by Rebag. Quite disappointing being that they are selling USED bags from the same designer (with wear and tear) on their site for over $1000. I would be practically giving the bag away to Rebag for them to turn around and price it for more than quadruple what they offered me. Maybe people have better luck bringing in their bags to the store than submitting on the app? Not sure, but I'll just sell the bag myself on one of the MANY other luxury consignment sites, and get a much better price.