Zulily

I look on Zulily every single day. I’ve bought many things, from clothes and shoes to kitchen stuff. I’ve never had a problem with any of the physical stuff I’ve purchased. However, there seems to always be a problem when it comes to shipping. Most of the things I have bought ship through OnTrac. OnTrac is horrible. They have flat out LOST my package 3 times. Had to contact the seller for a refund. This time, my stuff was shipped through UPS and then transferred to the local post office for delivery. I’m currently tracking 2 of the same items, which I would think should have shipped together since they’re the same thing. One was supposed to be delivered yesterday and hasn’t showed up. The other is supposed to be delivered today, and the tracking hasn’t even moved. I love shopping through Zulily but they really need to dial in their shipping carriers. These shipping issues alone make me want to delete this app. Ive never had issues with my local post office or the UPS guy(I even bought them Christmas gifts) but for some reason when the items are ordered through Zulily, there’s an issue. Also... it’s beyond frustrating that there’s almost never an option to filter/sort the sizes in the bedding sales. That option is always grayed out. There’s rarely ever any Cal King sizes... but when there are, I have to click on every single item to see what sizes it comes in.

I love shopping with Zulily. There is always unique and we'll priced items. From Home to Kid's Wear you can find it here. The sales are extraordinary and all the people I've had contact with have been polite and professional. I have bought a lot of items in almost all the different stores that I wear today. There is never a perfect senerio to any business all need to grow and change. Zulily does that by adding new items and informing you by email everyday about new sales. I really only have one complaint and that is their return policy. I like the option of receiving my credits back on the card instead of card credit. The reason I like it that way is that I have to wait for something to come in before you really know if you like it or if the measurements are correct. So if I don't or can't wear something I would be happy if it was returned to my card than making the sacrifice of paying for something I won't wear and have to pay twice for shipping to return it and I have no choice but to use my store credit. If the description were more exact and the reviews were there it would be easy to order correctly. And the option of store credit or back on my card should be my decision. I have talked to a few return personel that understand that logic so I have had it returned toy card a few times. Other than that the excitement of each days new items is great.

When I first ordered from Zulily I was frustrated because it felt like my items took a year to get to me. Finally in the app they have listed a “ship by” date section and when tracking packages (after they’ve shipped) it’s so easy to see where things are. I’ve ordered the majority of my Christmas presents from this site but also knew it would take a couple weeks to get to me. So I planned ahead so I would have them in time for Christmas. There are tons of great items but if you are last minute shopping this is not the site. I’ve got SO many great deals from Zulily and have always been satisfied with the products. I recently bought a coat off of them and immediately unpacked it, took the tags off and hung it up. Fast forward a few days and I go to wear it. I noticed two of the buttons were defective. Saddened, I emailed Zulily and sent pictures of the product and explained I had already thrown away the packaging and tags. I received a response in less than 12 hours on a Saturday! They treated me right and corrected the issue. I am beyond pleased with this site, app and customer service. 5 stars all the way!