Beckett Mobile

Complete theft!! Prices are virtually impossible to find and when I sent an email to customer service I got back an email that basically insulted me and didn’t address my problems!! This app is garbage!! DO NOT GET THIS EVEN IF ITS FREE!! I just read a review by jced and it is a perfect description of how frustrating this waste of space is to the web!! It’s almost like it’s ran by people who have no clue about the industry!! I canceled my subscription after two weeks of trying and trying to figure out how to utilize the app!! I’m not even gonna try to get my $33 back!! While the name BECKETT used to be an authority in the trading card industry it is nothing but a “money grab” and a main reason if not THE REASON the industry is dying!!! Bring back Price Guide Index or some competition to these bums!! If you need prices on cards or memorabilia just google it or at least check with a palm reader or fortune teller!! At least with a palm reader or a fortune teller there is a chance their predictions, estimates or whatever they do, will be close!! IF, YOU GET ANYTHING (other than a headache and a bout of rage) chances are it’s WRONG!! Shame on you BECKETT for theft and tearing down an industry I have loved my whole life!! I am 50 years old and if this would have happened to me at 12 years old, I would’ve never collected another sports memorabilia or trading card for the rest of my life!!

If card collecting was your childhood hobby and you haven’t touched your collectibles in 20 years....this app is not for you!!! The organization for picture recognition fails 8/10 times. Maybe this app works for newer cards but forget about it if your cards are from the 80’s and 90’s. Worst of all, after wasting an evening over this app the customer service team was completely unempowered to issue a refund. $40 for an app that just frustrated me for four hours and was identified to be a failure. I asked for a manager to follow up with me but they never bothered. So at the end of the day, I don’t mind spending the $40 dollars if I can help just one person not waste their time and money on this app that needs to be clear about its lack of capabilities. Great concept, just overpromised and underdelivered.

I am giving this app a 2 star rating only because after having Beckett for years, I have utilized the price guides a lot. I find it ludacris that the prices continue to rise, now at $11 and unless you use every feature daily it's excessive in my opinion. I attempted to call to cancel over the span of several days with no one answering the subscription hotline. Finally on day 3 I tried a different option and got a hold of a gentleman who said he got through just fine and that I must've not called during working hours. After informing him that I tried just before getting him he said sorry you've already been charged for this month as of this morning. I told him that I've been trying for 3 days and he then tells me it must've been during hours they weren't open. I am appalled and disgusted by the level of customer service Beckett offers and will NEVER utilize anything Beckett again!