Xfinity Home

Had Home security since 2014 and pay a good fortune for my services! I’ve always loved the ease of xfinity home security and the reliability of it however I was in a xfinity store to add on a Door Bell with a Self Install kit…. A VERY SIMPLE thing to install by connecting 2 wires and boom your done! Well I was notified that I had a unwanted install appointment for the 28th of April which is totally rediculous after I already said to the store person I will install it myself! Once I received the Text appt I opened the chat to find out what was up and I was told it was “Mandatory” for have it installed by a tech… so I went ahead and cancelled this appt and order! Simply because I pay well over $350 monthly for all of my Xfinity services and they are telling me I have to pay all the extra costs to have someone come out to connect 2 Door Bell wires and activate it in my Home Security app… Nope! Again all stuff I am quite capable of doing just as I’ve done some of my cameras… looks like I’ll be reevaluating my home services very soon, I don’t like feeling like I’m being Nickel and Dimed on something so stupid to install… but as I’ve stated the home security are very good it’s the messing around of trying to get installs for super easy things, it’s all well and good if somebody wanted that service however I did not!

First 2 years were a serious roller coaster. Paying top dollar for a home alarm that worked when it wanted to. Since Coronavirus came around seems they tightened up their services and are actually creating fewer problems for the people that reliably pay their bill. Would have to assume when all’s good in the world they have soooo much money they let their children run things. But when a pandemic comes around and millions of dollars in WiFi and cable bills aren’t paid. Because of people that are out of work and can’t pay their cable bill. Xfinity finally wakes up and properly services the good paying American citizens. Therefore, will say that at a time when Xfinity is going through hard times, would definitely recommend their services. As for my bill doubling in the second year of service. Even with inflation. It’s just not worth 200 a month for an alarm, WiFi and cable I’ve only watched for an hour in years. Like the original price. But, after a couple years, seems they now do as agreed, (finally, after years) monitoring my house without foolish interruptions of my business. Less frequent senseless outages. Now then, I have no complaints. But, the dealing with their equipment and services, prior to Coronavirus, has been like dealing with a drug addicted relative. Their always an angel till you let them in your house.

No, I don’t work for Comcast. I’m just a 10+ year customer. Comcast has always provided excellent service for me and I’m a huge fan of all their services and applications. The Xfinity Home application does exactly what it’s supposed to do. The UX I great, and the development teams built a fast, pixel perfect, stable application. I do have a feature request: could you enable geofencing using the mobile application to automatically arm the system when I’m a certain distance away from my home? The technology is available, you guys just haven’t implemented it yet (at least with my setup). Arlo cameras and base unit do a great job of this. With Arlo, I can set the cameras to arm using a user defined distance from my home. When I pass the geofence, the cameras arm and start recording and alert me to motions detected. Having this feature would provide so much value to your customer base. It would keep users from having to manually arm/disarm the system and would increase security from forgetting to arm the system when away. It would really increase customer satisfaction and would put Xfinity far ahead of other competitors. Keep up the good work!