Virgin Casino: Play Slots

It’s my first day on this app and I’m on the way to the casino cage from Philly to make a nice withdrawal and I won it all on the bonus money they give you for signing up. Customer services were friendly and very accommodating. Great job guys!!

After playing and depositing over $7500 with a 50% bonus back Virgin Casino verification team closes my account in order to verify my identity (yes after making substantial deposits). They needed a DL with a selfie - after the forth pic they then requested a photo copy of my SSN card. I have a chain of emails with senseless requests just because they don’t want to pay the bonus back. Additionally there are several duplicates charges that I can’t even cross reference without access to my account. They have no explanation for their tactic. I wish I could attach the email chain from verification team member Steven. You’re not getting my SSN card when you took money from my bank account that I opened using my SSN. You’re overreaching antics can be resolved thru litigation now. They get a zero especially Steven.

The app let me spend $25 and then decided to lock me out of my account telling me i'm not in New Jersey when I am. Emailed customer service and the woman told me to call my internet provider to see if there was anything they could do because i'm apparently too close to the border of New Jersey??? Made absolutely no sense and now i'm completely locked out of my account, with no chance of getting the rest of my money back. Why wouldn't the app tell me I'm not in the area before letting me spend my money and play? It's just funny how it locks me out after I spend all my money. Complete waste of $25 and not at all worth the trouble. I would give 0 stars if possible.