MyBTR Money

I can’t understand why the bank needed to fix the app in the first place because it was perfectly fine and very user-friendly, now not only is it not user-friendly but I’m going on over five days for my balance to catch up and not show pending and give me my current balance, the previous app never did that and was good at giving you your current balance after pending transactions, this app does not do that. I’ve been with this Bank for over 17 years and I’m just now wanting to completely switch Banks because of this app. I’m wildly shocked that there are horrible reviews about this app and no one from the institution is correcting this or probably even bothering to read these and update the app or go back to the old version. Very Disappointed.

Moved from a different state and the credit union I was at (SAFE Credit Union) had an excellent App. And of course I was spoiled by it and still use their bank even though there are no physical banks in this state. When BTR changes their app to be better I’ll switch my primary bank. But currently it is slow and buggy. Crashes all the time. The login is slow and constantly needs verification, even though I’m using the same phone. External transfers are always broken and say stuff like this “attention we are unable to process this request at this time, try again later” and it’s always broken! The balance amounts are weird and when amounts are pending it will show that it’s complete. Or if I do an external transfer to BTR I will get a notification that the transfer was complete but I go into the app and the amount does not reflect it and there are no recent deposits. It’s a just a buggy nightmare. Please hire someone to make a good app. And change the ugly app icon. This is 2025. But the app acts like it is from 2015. Really bad.

My wife and I joined BTR right after we got married in 2010. We were with one of the BIG banks and were feeling like a number instead of a local person that loves the community. My friend was the president of the bank we left. It wasn’t long before he left them for a much better outcome as well. Since the move, we have never had a second of regret. BTR always makes us feel special and valuable as customers. I want to commend your business model. I believe if the businesses here were more caring for the individuals of the community, we all would be better off. Thank You all, BDG