Greenville FCU Banking

I would like to take a minute and just say how grateful I am for the Greer branch of the Greenville Federal Credit Union. From the first person you meet as you come in at the main customer service kiosk, to the tellers, branch officers and managers, ALL do a tremendous job, of making me and my family feel a part of their family. Even my children love going there because of the kindness and generosity shown to them. I recommend this branch and institution to anyone looking for a place that cares about you as a person, and wants to help you reach your financial goals in life.

I’ve not been happy with this “core conversion.” We’ve been with this credit union for over 20 years, but with this new system I’m ready to change banks. We were told months ahead to schedule any online payments before week of conversion, and that if they were scheduled ahead of time they would go through as usual during the changeover. Well, they didn’t go through and I had late fees on two of my utilities as well as a “cutoff” notification! I then tried to call and was on hold for over twenty minutes before hanging up. Our account transactions are now shown mixed with our daughters account, and there does not seem to be any way to change the name of existing accounts on the dashboard. There is not much I like about this new system. I’m giving it another month and then may be pulling our accounts.

This is the most cumbersome excuse for a banking software upgrade that I have ever seen. The previous version was a substantial improvement over what we are now required to use. There is no access to history or quick view access to observe all balances at a single click. This was a terrible mistake and many members may find another credit union that does not have such a rediculous, cumbersome platform. Victor Montgomery