GoTickets - Event Tickets

GoTickets has made providing the worst possible customer service an art form. From the moment I purchased the tickets to the moment they were scanned at the venue, I worried I had been scammed. After purchasing, I had to accept my tickets, then transfer them to myself… they opened in an unmarked browser window and wouldn’t allow me to download them to my wallet (despite Go Tickets’ recommendation you download your tickets to your wallet because reception can be bad at events… thanks!) A week before the event I checked back and could no longer access them… what followed was a week of maddening phone calls and messages with their chatbots. I would wake up to three or four missed calls from different reps that provided no new info. I was told to call but couldn’t reach anyone on the phone. I was told to chat them, but had to talk to an AI chatbot for fifteen minutes, explaining my case each time from the beginning, before I would be connected with a real person who was not much better. Their solution to every problem is to offer a 10% discount on future orders, as if that were something I’d ever consider. I would rather pay a markup with the official seller than ever use GoTickets again.

If I could give less than a one star, I would. Save yourself every bit of hassle trouble, and anxiety. Do not buy from this company. They make promises on tickets and do not deliver. There is zero customer service. No one is available to help you. They have a bot that just repeats the same info. We paid $2000 for tickets for an event 7 months later. The day before we still didn’t have our tickets. We were flying to the event not knowing if we had tickets. They claimed the tickets were sent yet all of the information they provided to find the tickets was inaccurate. the chat bots couldn’t help. I was told to call back after customer service opened at 9 AM. I called back at 9 AM and they were closed and there was no one there to help me. The anxiety I felt for my daughter to attend this event which was a birthday gift for her was more than I could handle. I will never do this again, and I strongly urge you not to as well. You have no idea where the seats will be. You are rolling the dice and way overpaying. Big lesson learned by me. I finally got a call from a human today! The day AFTER the event!!

This is by far my favorite way to buy concert tickets. The app layout makes it easy to find the exact show I am looking for in my city. My favorite part is that It has introduced me to shows in my city that I didn't even know was happening!