Ownly: Food Delivery App

I used to order from other popular food delivery apps, but the food prices are often higher and there are additional charges on top of that. Here, I can order from the same restaurants at a much lower overall cost, with no unnecessary extra charges. That makes a huge difference for daily orders. One suggestion: please add more popular and well-known restaurants to the platform. Also, even if a restaurant is more than 8–10 km away, it would be great to still allow the order with an additional delivery charge. I think many customers would be happy to pay a reasonable extra fee rather than not having the option to order at all. Overall, really impressed with the concept and pricing. Keep adding more restaurants

Hi Guys, Please do not order from this app. In the beginning, everything may seem fine, but after using it for some time, you’ll see how unprofessional their service actually is. Yesterday, I placed a food order, but it was not delivered. After waiting for almost 2 hours, they cancelled the order without even informing me properly. If they are unable to deliver an order on time, the least they can do is inform the customer instead of making them wait unnecessarily. Today, I placed another order because they had refunded my previous amount and provided me with some coupons. Unfortunately, the same thing happened again. The delivery person was apparently near my house and marked the order as delivered without actually delivering it to me. I contacted customer care expecting them to investigate the issue, but instead, without doing any proper verification, they simply said that since the order was marked as delivered, they were closing the ticket. This is extremely unprofessional and unacceptable. Customers pay for their orders and deserve proper service and accountability. Marking an order as delivered when the customer has not received it and refusing to investigate the issue is not acceptable. I have lost my money so you guys plz don’t waste ur time and money. I strongly recommend being careful before ordering from this app.

My order was marked as “Delivered” in the app, but I never received the package. When I contacted customer support, I was told that the delivery person was not answering calls and that their phone was switched off. I find it unacceptable that an order can be marked as delivered when even the company is unable to reach the delivery agent. To make matters worse, I later received a message stating that my refund had been processed. However, the refund amount has still not been credited to my account. So at this point, I have neither received my order nor my money back. The lack of accountability, poor communication, and failure to resolve the issue have been extremely frustrating. Customers trust a platform to deliver products or provide timely refunds when things go wrong. Unfortunately, my experience has been the exact opposite. I would strongly advise others to think twice before ordering from this app until it improves its delivery management and customer support processes.