ACE Rail Tickets

I have quarterly appointments at Stanford to follow up on my medical procedure and travelling with Ace is so convenient that makes me wish they have regular service between Stockton and Diridon… I love watching the vehicles stuck in slow moving commute both east and west direction from the comfort of my seat… No stress and do not have to worry about parking…. It also gives me the opportunity to flex my legs and help me with my required exercise… I have shared and taught a lot of friends to take advantage of this way of travel… more trains please😊thank you ACE

it’s good to see that you maintain order on the train and that you don’t let people ride for free or we’d all pay for people who do steal. I am a monthly paper ticket purchaser through my work and it’s also stealing whenever once in a long while I forget my monthly pass and you make me buy another ticket so in fact, I’m paying you twice. That is also stealing.

This app is good for two things and two things only: purchasing tickets and activating them. The trip planning feature is meh. There’s many other better trip planning apps for transit use, and so I don’t see myself ever using this feature. My main critique of this app, as many others have noted, is the absence of the live train status tracker that was on the previous app. I am not talking about the live time tables at stations. I am talking about the map that shows in real-time where the trains actually are, including on the tracks between stations. I don’t just want to know what time my train will get to my station—I want to know where the train is now. For this reason, I have still kept the old app downloaded on my phone. Finally, ACE has said this app makes it easier to view travel history, but I haven’t found that to be the case. It is easier to look up *purchase* history, but when they said travel history I am thinking of a log of each trip/ticket activation. For example, I bought a 20 trip pass. I want to be able to view when I activated each of those 20 trips. If this is possible in the app, it is not very intuitive, and I would like to see this feature added or enhanced. I love riding ACE and was looking forward to the new app, but unfortunately this app has been extremely disappointing. It feels as though it was released too soon and like they didn’t take actual riders’ experiences and opinions into consideration.