LoungeBuddy Airport Lounges

I used to love this app, but I’ve been encountering so many issues as of late. 1. I’ve been unable to upload photos because my iPhone is set to “Live.” It’s not, but that’s what the app developer says. 2. Some of their lounge info isn’t up-to-date. For example, CX Lounge in PVG still has old pictures and reviews. That lounge has undergone a complete reno. 3. Priority Pass (PP) members really skew the ratings of a lounge. For example, the AS Lounge at PDX often limits PP members. As such, they rate it as one because they couldn’t enter. I understand their frustration, but that shouldn’t be a reflection of the lounge. Someone at LoungeBuddy should vet reviews. 4. Pictures should also be vetted. I’ve reported so many photos that are inaccurate. Some picture are also pulled from Instagram and aren’t the actual lounge. Why and how are pics pulling from IG? 5. Trip info is sometimes inaccurate. For example, if I enter a flight from HNL to PVG, the app also shows me I have lounge access at PVG. I really don’t because my final destination is PVG. If I have a connecting flight the next day (for example US to Tokyo to Hong Kong) the app doesn’t recognize it as one trip. It splits up the days instead which make the visual very clunky. 6. I understand we can’t write novels about lounge reviews, but 200 characters really isn’t enough. How about 400 characters?

Great job on the UI improvement! Absolutely love it ——— previous comment I have to say, the UI looks really cool really fancy but extremely impractical. Every time i use the app, i keep getting confused about which sub category that I’m on. Also, why they are tons of empty space around the edges? The information on the screen is very limited, you barely can get information out of it without clicking into the details. I probably will just use the web for now. You guys really need to hire someone who knows about designing user friendly interface instead of wasting your budget on these impractical design.

Without this app I would have missed several great opportunities! One example: using this app, I realized my best lounge in the Frankfurt Airport was actually *outside* security! If I hadn't had LoungeBuddy I would have started my search planeside and realized too late that I had made the wrong move. I now use the app before I even book my flight because the reviews are so reliable. Bravo guys! Keep up the good work! Hoping you'll read this: there's a whole new class of lounge out the now, United Polaris in Chicago, Amex Centurion in Las Vegas (and elsewhere) that are truly a cut above. To the point that it's worth a longer layover to spend time in one! I think these lounges deserve their own category, maybe 'Ultra Lounges'?