JustFab

Please do NOT get a subscription for JustFab. I’ve never written a negative review for anything but I had to warn as many people as possible. My first 2 orders went well - I’m on my 3rd order from them and so far I paid for express shipping and it has been past the time frame and my package as been at the same location for almost 5 days. I tried calling customer service - I was met with a recorded message about how I was “lucky” to be eligible for what basically is life alert and when being “transferred” to customer service the phone will simply hang up. Next, I tried the live chat - the agent was extremely unhelpful and kept telling me that my order was out for delivery and to kindly wait. I told the agent that it has been saying that for the past 4 days without movement and that I have been patiently waiting. I was then told that I can check on the status and if it is not delivered then they will come up with the “best solution” - I asked what the solution would be and was told “well it will be delivered because that’s what it says”. Basically a loop of un-helpfulness. My last hope is to contact the facility myself. I cannot wait to end my subscription and to never deal with this company again!

I downloaded the app via the link on their website because it said I’d get a $15 credit which is a pretty neat incentive. I’ve always loved justfab shoes and have never had any problems before on their site so why would an app have any issues. Well I was wrong. When I downloaded the app and signed in I went and added 2 pairs of shoes to my cart. I had one pair that was covered by my monthly member credit but the second one didn’t have the $15 app credit. It was on sale so I took it out of my cart to add a pair of full price shoes to see if that made a difference. When I took the sale shoes out my whole cart was cleared! The other pair in the cart was gone too. So I went back and found the same pair, added it to my cart and now it shows 2 of the same shoes! Fortunately I saw the $15 credit on the second duplicate shoe so I thought ok I’ll just take this out and add in a different full price shoe I want and keep that “ghost” shoe in the cart. So I did, and it showed the original shoe I wanted and the new loafer but no $15 credit. Just a full priced shoe and the shoe with my member credit applied. Every time I try to change the shoes my cart would appear empty when it in fact wasn’t and there was a pair still in it (my ghost pair). This needs to be fixed and I’m disappointed I won’t be getting the second pair. Hope they fix this issue soon. Would be so handy having an app.

I don’t think I’ve ever written an app review before, but reading all the negative reviews that are polar opposite to my own experience I had to. I’ve been shopping with JustFab for YEARS (six or seven) and I’ve never had a bad experience. I’ve been waiting for them to have an app so I’m stoked they came through. The app is so much easier to navigate than the website which is what I was hoping for! Customer service is always excellent- they even replaced my boots after the heel broke two months after I bought them. I didn’t think to reach out to them since I had purchased them so long ago, but I tweeted about how sad I was that I had only worn them two times and they reached out to me. I didn’t even tag them. I was just complaining to the void. I really don’t mind that the app is for VIP’s only. It doesn’t cost anything to be a VIP (just remember to skip at the beginning of the month) and you get amazing deals for being VIP. Seriously, the amount of stuff I’ve bought during a sale where the total is under 100 is insane. I always recommend JustFab to friends and coworkers (I get crazy compliments on my dresses and boots at work all the time). Truly cannot believe all the negative reviews on here. I would say just try it out for yourself. :)