Surgical Notes

As a physician user I have used at least a dozen different transcription and EMR services between the facilities I have worked with and this has been unequivocally the worst experience I have ever had. I have been locked out of my account for a couple of weeks now and IT has failed to solve the issue. Despite my efforts to set up phone calls to solve the issue, providing my number and available times to chat including making myself available all day during a business day I have received 0 calls to solve the issue and have only had emails days apart trying the same solutions that haven’t worked so far. I would not recommend this product in any healthcare setting due entirely to the inability to get support when patient care is being impacted.

Version 2.3.32. Initially FaceID not working. But after 2 weeks it has mysteriously begun to work. Maybe corrected by 15.3.1? Overall good. Simple way to dictate my notes without need for keyboard entry or a special microphone. Notifications allow quick sign off.

This app is functional at a basic level, but is missing several features that would greatly improve functionality. There are also some needed bug fixes. The best feature, in my opinion, is the ability to electronically sign my notes and that feature works pretty well. Needed features: Overwrite mode. Self-explanatory. Just add a toggle switch to change between overwrite and insert modes. Running timer during active recording including current cursor time and total length of dictation. Ability to delete to end. It would probably be too complicated to delete arbitrary sections, but a simple delete from current cursor position to end of recording would be helpful. Ability to select different audio sources. I frequently dictate using apple earbuds with a microphone, but there is no way to select that audio since the app appears to only select the built-in microphone. This produces poorer audio quality in noisy environments. Option to change my signature. This option should include the ability to upload a signature file so that it can look more professional than my scribble on a phone. Bugs: Insertion mode is unpredictable. It seems to work to insert in the middle of a dictation, but you cannot insert at the very beginning. Even if the cursor is on 0:00, the inserted dictation begins at around 0:03. I personally have problems sometimes with jobs not appearing in the app even though the cases were created appropriately in my ASC’s software. This really only started after they were forced by Surgical Notes to update the ASC software.