RideSmart by Via

1) Whenever I order a via, the wait time is almost never correct. The timer could say arriving in 6 minutes and then arrives in 12, or arrives in 12 minutes then arrives in 3. 2) The car’s location in the app’s map always lags behind the actual car. 3) The driver drove past me so I had to walk to car, by the time I walked to the car the app canceled my ride saying the driver waited too long-this is not the first time this happened.

This app needs to be fixed. I ordered a car tonight, and when my driver came to pick me up, they drove past me and then left me stranded. Initially, instead of stopping at the location where I ordered my car to, my driver Rosetta drove past me to the other side of the intersection. So I had to wait for the light to turn green so I could use cross walk to get to her - which again was the opposite side of where the car had been ordered. The entire time I was trying to call her to let her know I would be there in just a second, and that I needed to cross the street. Instead, she didn’t answer, and drove away as soon as I had finished crossing the road — leaving me stranded outside in 20° weather. This is unacceptable. There needs to be more accountability for drivers and easily accessible communication.

Sometimes the map does not show the accurate position of the car