Passio GO

I almost have to guess those creating this app are paying for fake reviews with how poorly the app is designed. My girlfriend uses the app to get to work and around the city, she’s always used it and when she complained about the app being difficult to use my first thought was that it couldn’t be that bad and she was over stating it. I was extremely wrong, it took me about 20 minutes of trial and error to figure out how to navigate from one stop to another with a single transfer in the middle. The app constantly reset my desired destination, would give blank directions, would tell me the route wasn’t possible (only sometimes other times it would give me the correct route seemingly at random), forget one or both of my destinations needing me to re-enter them, or flat out crash. Selecting bus routes sometimes fails and give no expanded detail unless the app is force closed and reopened. I could go on and on but the point stands that this app is horribly made all I want to do is find a route from A to B within the same bus network and I can’t do that. If you’re in a position to choose an app to put your bus network on keep looking this app has problems.

If I could give 0 stars I so would. So I go to SCAD and some halls are far enough that you kind of have to take a bus so being able to see when the bus gets to a stop is pretty important for us students. I cannot count how many times this awful app has just totally kicked me and my friends out of the ‘agency’- our being the SCAD bus routes- and refuses to let us get back in. Its very frustrating and inconvenient for us students and we are currently working to get SCAD to split with Passio and use a different program because of these issues. Very unprofessional from Passio. Please do NOT use this program for your schools. They also always change the predicted times ?? Like- you look at it one time and it’ll say the bus is 10 minutes away and if you look two minutes later your waits jumped to 45 minutes even though no bus came and you’ve been waiting at the stop. Just a bad program that I just think needs to be shut down.

Disclaimer, I think this app is great and I love it a lot. It’s great for helping me coordinate travel about campus in the college town I commute to via public bus daily. My one complaint, and it may actually be due to suboptimal communication between the app and localities, is the way buses reporting their locations can disappear entirely from the map reader. This results in it looking like a line is currently not in operation for a given time period despite that not being true. Also, if it could communicate better tie-in’s of bus routes in a city, it would make it clear where a route may temporarily transform into another route. Besides these things, I think such an app is an asset for commuters and students alike.