Charge Key

I was required to install and use charge key for a rental car with a company ive used many times before. They switched to using this app and in addition to not trusting it based on the initial web experience my suspicions were confirmed while I decided to look around during the wait for my vehicle to charge while traveling one night. While the car informed me of the charging rates the transactions from the bank were much higher. I found in the chargekey app receipts area each pdf showed the charging rates being 25% higher than it actualy was. I get that the app must have a way to make money, but this added up and completely broke trust with me as it is not clear to the user. Especially in the case of being forced to use the app as I was. If you are going to add double digit percentages or more to every transaction at least be up front with your users so they dont have to find it like I did. As a result I will never use this app again and if the rental company i worked with has no other option I will never rent from them again.

I use Charge Key as a long-term key for my Tesla Model 3. It works seamlessly in the background for instant locking, unlocking, and driving. Plus I use it to locate my car and nearby charging stations.

I’ll admit that having a key in my phone is nice. But having rented my Tesla through Turo, I was not expecting to be charged more through another app. I expected to have to pay to charge the car, but I DID NOT expect it to cost pretty much the same as gas. And they took another $25 just for me to get into the app just to unlock my Turo, having to spend an extra 10-15 minutes in the Arizona sun just to unlock my car. Never going to rent an electric vehicle again. And definitely not one that utilizes this app. No customer support through the app or any contact information at all for that matter. 1/10. And only because having the car unlock and lock as I came and left was convenient.