PS Mobile Banking

Often I can not sign in or my password needs reset when I haven’t made a sign in error. Mine is set up for face recognition but it says I have to call the main office. Several times, not always- I have received a rude reception when I’ve called about the app giving me issues- while being told I’ve entered my pw wrong. It dont use a password on my phone, I use face recognition.

The phone number no longer reaches the bank in wyalusing but rather a call center, probably in the Philippines. The app doesn’t work even after jumping through all the hoops. The same hoops that you have to jump through several times a year. Password resets, new security questions (which i forgot already because was trying to get the app to work instead of writing them down), having them reset your account, etc, etc. Been with this back since the beginning, but it’s not worth the extra work. Opening a 360 capital one account. They even pay interest.

Idk who the people at headquarters think they are but not listening to people and rudely interrupting them while they are trying to tell them what the problem is VERY UNCALLED FOR!!!! Wyalusing people are sooooo very rude. I will be be finding a new bank bc I’ve had enough of the constant problems with accessing my acct with these people the last few yrs! It’s never my fault either. It’s always their system or stupid updates they do to their programs or apps. Get it together people. You obviously have no clue on how to be part of this century. You started in the old and you should’ve stayed there!!!