Petmeetly - Pet's Match Finder

I’m currently away at military training and attempted to cancel my membership before the renewal date. Unfortunately, due to limited service where I’m stationed, I wasn’t able to confirm the cancellation before the charge went through. As soon as I was able to access a location with stable service, I contacted customer support to explain the situation and formally request both a cancellation and a refund. The representative informed me that my membership was successfully canceled, but saying that they don’t know why I want to cancel and proceeding to mention the number of matches available to me. I reiterated that I would like a refund as well, especially since the renewal had only occurred a day prior and the service has not worked for me, none of the dogs were within my proximity and I haven’t been able to use the platform as intended. After making this request, communication from your team abruptly stopped. I find this extremely disappointing and unprofessional. I understand policies exist, but under these circumstances, I believe a refund is fair and reasonable. Please follow up with me regarding this request as soon as possible.

I gave Petmeetly 5 stars, my might not have a friendly app but their overall service. I had been scammed 2 on Facebook then I went to the rescue center. In the meantime I received a text from Petmeetly with a picture of Maverick. Needless to say I fell in love him. Long story short, as we were working out the details I broke my shoulder in two places. I asked the women if she would hold on to the dog for a month and she was so gracious and agreed. Petmeetly did an excellent job with the verification. No monies changed hands until my little guy was delivered. It was a pleasure doing business with them.

Do not download this app. You can’t do anything but you can look at pets. It’s $26 to text anyone. Everyone that has tried to buy my dog gets their account deleted atleast 3 hours later. I want my money back so bad. Don’t waste your time.