Transdev Go

It is very sad to say but Blackburn Bus Company needs to improve themselves by keeping their buses on time and not cancelling them. I regularly travel by Bus number ‘6’ from Blackburn to Great Harwood in morning by 8:12 AM bus and oh my world this bus is so rubbish. First of all it always get bit late and secondly it get cancelled once or twice in a week and last but not the least sometimes it shows in the app but the bus didn’t show up in real. Oh my world I don’t how they managing. I tried to mail them and I have done alot of mails but I didn’t get any reply from any of my mail and yes I have mailed correctly which is in your app. I rang customer support team as well and the lady picked the phone up and she was very rude to be honest. She didn’t show any concern on the issue she just say it was last minute cancellation and it is not my fault and that’s it done. Seriously!!! Please I request Blackburn Bus Company to not cancelling morning buses as this buses are meant to drop people who works in different towns. Please improve. Sorry if my words hurts someone.

Utterly pointless to rework it because the old app worked perfectly fine, the map aspect was really helpful to see your closest stop, to track when the busses hit those specific spots, live updates, tickets, everything was fine. This new app is hard to navigate, I miss the map aspect, you can’t even view the timetables without being redirected to your phones browser, it’s confusing, clunky and frustrating to use. It’s way more difficult to track your busses, you have to scroll through the list of stops to find your closest one (if you know the name of it). The only aspect I like is being able to see all the current busses in service but that was also a feature on the old app that worked fine? I don’t understand why remaking the app was necessary, mindlessly annoying. The fact the new timetables also don’t match up with the busses currently is also super frustrating when you’re trying to plan ahead your journeys. Listen to the feedback and implement the features from the old app that were actually helpful and regulated well in a way that was super user friendly.

I’m afraid that the New App is a major disappointment. It may be prettier than the old one, but it makes the travel experience worse not better. Three features which were available on the old app have been ditched. You can no longer tell which bus is which at a glance when you view buses on the map, you can’t select which buses appear on the map and you can’t view more than one bus timetable at a time. Also, searching for the ticket you want is painful. It felt like I had to scroll for ever before I finally found the ticket I was looking for yesterday. Transdev need to make changes to the App, urgently.