Alinta Energy

Disappointed with Alinta Energy. Our latest electricity bill has increased to more than double, despite our electricity usage being the same or even lower than before. We were not even home for two weeks straight, yet somehow the bill has still skyrocketed. This level of charging is completely unacceptable and extremely frustrating. As customers, we expect transparent and reasonable billing, especially when our actual usage does not justify such a dramatic increase. I am extremely disappointed with Alinta Energy and will never use them again. I strongly encourage people to carefully compare their bills, usage and charges before choosing this provider. No customer should feel like they are being unfairly charged for electricity they barely used. Absolutely pathetic and extremely disappointing experience. I hope this review helps others avoid going through the same situation.

Finally it logs in as every other app does. Usage information is one day behind but that’s fine. This is how it should have been. Previous comments:I downloaded the app, entered my email, the app then says it has sent an email to me with a login link, but No! I can’t even start to use the app. UPDATE BELOW login with same details as web page login, this didn’t work for the first few tries but magically fixed itself later in the day. Really have no idea why. FYI app is the same as the web page. UPDATED TWICE, well looks like the login was not fixed just go a random login, basically it’s a very hard to login sometimes takes up to 10 tries, ridiculous in this day and age. Third and final. Ok you win, I’m giving up using this app until an update drops, all I get now is login fail.

Love the app but it needs one more thing added. Please show if the. Customer has used any peak demand energy. That way there are no surprises when the bill comes. Also show when they are subject to peak demand time wise.