Homeaglow for Cleaners

1.If you’re a top cleaner, you can get paid for one job per week directly to your card without a fee. I always use this option and set aside the rest for the weekly pay deposit. This week, there was some kind of glitch in the app. My bank account details disappeared, and WITHOUT MY CONSENT, they processed an instant pay and charged me a $30 fee. 2.If you cancel an order less than 24 hours before, they block your ability to take orders for some time. However, this doesn’t apply to clients. If a client wants to change the time, it’s not considered a cancellation. But when a client changes the time, all cleaners see this job, and someone else can take it before you. As a result, it often happens that you wake up ready to go to a job, and it’s no longer there! 3.I don’t see jobs closer than 20 miles from my home, and I can’t compensate for the time and gas spent by raising my hourly rate because in that case, there are no orders at all. 4.The app has many bugs. Messages don’t get marked as “read” until you reload the page 5 times. 5.Support for cleaners is terrible. You can write to the chat in the app, and you’ll get a response 1–2 days later via email. Often, these are automated replies that have nothing to do with your question. Continuing the dialogue isn’t possible because you can’t reply to the email—you can only write to the chat and wait another two days.

Very happy with this app. It has made me a lot of money that I wouldn’t have made! With that being said I do have a few ways I think this app could improve. For starters the app glitches a lot. This has prevented me from being able to charge lock out fees this passed week. Removing and redownloading seems to help at the time but then it’ll happen again the next day it will also sometimes prevent me from being able to see the address. Another way I think this could be improved is maybe by asking the clients to provide photos of how much work they need done this way the quotes of how much time a cleaner would need could be a little more accurate. What takes one cleaner 6 hours make take another 4. I’m not sure what the protocol for the quotes are however sometimes clients will only allow for 3 hours of cleaning and what they want done will take more time. I also think the photo thing will help prevent sending us to hazardous jobs. Overall this app was a great idea and I absolutely love it.

The app continues to not impress me I now go to my main screen on the app and every single time i click the notifications immediately im booted off the app and its only there. Also the functionality of Ai just seems to be programmed to be one-sided as in the Cleaners can only do wrong whereas the clients can do nothing wrong. Clients can say one thing and Cleaners get kicked off immediately. Have to pay a reactivation fee. Also if a Cleaners platform then it has to wait at least four days on a 48 hour hold, there’s too many bugs in this just for just being honest. As of late this past week, I had a customer who fell to mention in their notes that there was either a key under the mat or the door was unlocked and from that because I was 10 minutes late I was been held accountable for a whole 45 minutes that I said outside waiting patiently trying to get a hold of the client and it wasn’t until I issued the lockout that the client threw a fit and then everybody said that because I waited 45 minutes that I came off as the one in the wrong so I then was locked out for 48 hours after he went and gave me a one star review and insulted me and because I would in my bio and I defended myself because nobody I’m a go defends Cleaners they just allowed this to continuously happen and it’s unfortunate and already getting fees one customer support and one by the AI that was $80 take it out of my bank account with no permission granted beware folks do not use your actual bank account. They will go into your bank account and take out your money to pay back these clients.