TenantCloud

I’m not a fan of this app. It has rejected my payment and charged me a NFS fee when the funds are clearly in my accounts.!!! They won’t allow you to use your debit card unless you pay an additional 105 bucks! Like that is ridiculous I can understand maybe a $5 or $10 maybe even a $15 fee but an additional $105$ fee on top of your monthly rent payment!!! And I used my checking account and routing numbers and they try to act as if there is an issue just to charge me -$15 each time. I won’t be using this account again and I will be redirecting my monthly rental payments elsewhere.!!!

I honestly believe this is a good app for many tenants to use to make their rent payments and not have to worry about a money order or this and that. Simple payment plus processing fee but it gives you the option for bank ACH or Card. Btw, card fee is higher, but manageable.

1. I just wanted to thank Leah for her patience today 8/1/24 during my frantic call about a recent transaction. She is truly a 5-star customer service employee and I’m so sorry for raising my voice. 2. The only reason I am giving 4 stars to this review is because of what led to my issue today. A previous review mentioned this being a UX problem and I agree. Today, I was being defaulted to pay with Apple Pay when I have only ever paid with my linked bank account. Without thinking too much about it, I assumed it would deduct the money like it normally would since it promoted me to use Apple Pay and I was unaware there would be an additional fee quite literally as large as my cell phone/ WiFi bill to process the transaction. If there was a mention of this somewhere I completely missed it. Regardless, it was very shocking for me to see the additional amount being deducted on top of my rent payment. 3. On a side note, the general UI of the app is intuitive and easy to navigate. It has everything a user needs and nothing more to clutter the view. Good job.