Payless app

I am beyond frustrated and disgusted by the service—or lack thereof—from Payless. In December, I transferred 5,000 KES from my KCB account, which was deducted immediately, yet the funds have never reflected in my Payless account. It has been months of being taken in circles by a support team that clearly doesn't care. I have tried following up via WhatsApp and X (Twitter), but my messages are ignored while they continue to operate as if nothing is wrong. It is completely unacceptable to leave a customer in limbo for this long without a single honest update. At this point, this feels less like a technical error and more like daylight robbery. You cannot just "lose" people's hard-earned money and then go silent. To anyone thinking of using this app: STAY AWAY. They are quick to facilitate the deduction but provide zero accountability when the money vanishes. Until my 5k is either credited or refunded, I will continue to warn everyone that this company is untrustworthy. Truly pathetic service and a total scam-like experience.

I’m extremely disappointed with my recent experience at Payless. Their customer service is shockingly poor, and getting any meaningful help has been almost impossible. They held my money hostage for two - three weeks without providing any official communication or updates. No emails, no calls—nothing. I had to keep following up on my own, and each interaction felt unhelpful and dismissive. A company should never treat customers this way. Delays happen, but lack of communication and accountability is unacceptable. I will think twice before shopping with Payless again.

absolutely love this app, i put my money there and do transactions at very low or zero costs compared to safaricom. To the dev team the UI is so catchy and the features are well implemented. Keep up the good work. Gem🇰🇪