PCB Digital

This bank and its team treat people like they matter. I never expected to feel so valued as a customer, especially when typical banks make you feel like your value as a person is summed up by the amount of money that you have in your account. They answer every question in a timely manner, help troubleshoot when needed and do their best to come up with solutions for any situation. The Mobil app has seen a lot of improvements and is extremely user friendly. Recently, I moved 2 hrs away from the closest branch and I have no plans on switching banks.

Some time ago, the credo of most establishments was ‘service with a smile’ I’ve been bewildered today wondering why this has disappeared from so many interactions. If my recollection serves me right, I think I began my first checking account with PCB in 1973 as a High School senior. Richard Homan was the President then. Bill Loving is President now. I’ve banked with PCB ever since 1973. Thankfully. The bank has branches throughout the entire region, maybe 10-15 at least. I now reside in Harrisonburg, VA. I’m now relegated to a wheelchair. Recently, I went to the PCB branch in South Main Street (So. rte 11) to cash a check. My return ride was late returning and the branch closed at 12 noon on Saturday. I had to wait outside for my ride. One of the bank employees, I think, Ms. Dion, insisted on staying with me to assure my safe pickup. We may have waited for 20-30 minutes. After a pleasant conversation, my ride showed up. She departed as well. Again, as I reflected on this, I was reminded of the personal interaction that PCB has graciously extended to me and I’m sure countless others thru-out the years. “Service with a Smile” is alive and well at PCB!

Absolutely love this Bank cannot say enough good things about them or the people at work for this branch every time I’ve ever had an issue they’ve been very quick to fix it and work with me on anyway possible 100% five star plus review will never go anywhere else recommend all my friends and family