App Profile: Ziply Fiber
Android / Games / Puzzles
Ziply Fiber
Installs:
Rating:
1.69
Total Reviews:
74
Top Countries:
< $5k
/mo
< 5k
/mo
Reviews: What People Think About Ziply Fiber
Prep3
Rating: 1/5
I have had Ziply fiber service since the 9th of September, there has not been a day that goes by without my service being dropped. I have had every piece of equipment replaced with brand new, from modem, router, to extenders. Yet I still have the same issue as day 1. I have called Ziply over 15 times since having service and nothing is working. They do not send appointment emails, texts, or calls. I am currently on the phone being bounced from department to department no managers can or will pick up the phone. I will go as far to say that Xfinity is better than this horrid provider because at least my WiFi will never drop just become more expensive. Ziply looked like a great company from the surface but they’re just as greedy as Xfinity and do not care for their customers. If my issue gets resolved I will update this review. If this stays at 1 star it means they never cared to fix my problem and I have since left this abysmal service provider. DO NOT GET ZIPLY FIBER
Juderbug8
Rating: 1/5
This is by far the worst app I’ve ever used. I feel like I have to jump through hoops every time I pay my bill. You’d think for an internet service they’d have someone building an app that wasn’t ridiculously unfriendly for their customers. I’ve had the app for several years and every few months they change it. It’s never a good change. Just another waste of time trying to figure out how to pay my bill. I’ve been trying to pay it for 3 days. It leading me in circles and asking me to link my account number. I have paperless so don’t know my account number. I tried the “chat”. Someone said hello and told me their name. I replied that I wasn’t able to pay my bill and needed my account number. An hour later, and still no reply. I can pay by phone for $3.50. That’s ridiculous when I have an app specifically for paying my bill.
TeriD54
Rating: 1/5
The app is pretty useless, but at least I could pay my bill thru it… until now! It won’t let me log in no matter what I do, it just says “unknown error occurred”. I can’t login to their site either, every time I try it tells me I have to change my password, but the recovery email never got updated from my husband’s (who passed way in 2022 and I don’t have access to it anymore) even tho I’ve updated it with them TWICE. I’ve been trying to pay my bill for the last 2 weeks, but I really REALLY don’t want to call to do it over the phone, I have terrible anxiety & a panic disorder, when talking to customer service people it’s always a mess, I can never understand them or they don’t understand me, I have to repeat myself 100 times and in the end my problem never gets fixed, so it’s extremely frustrating.
About Ziply Fiber
Welcome to the redesigned Ziply Fiber App! Our aim is to help you easily self-service and manage your account or get help anywhere, any time - with just a few taps.
*You can also access the same services via a browser at http://ziplyfiber.com/myaccount/login
The App allows you a growing set of options for self-service, including:
• View & pay bill
• Set up/manage automatic payments
• Compare past bills
• Appointments/Service: View, reschedule or cancel
• View pending orders and track progress
• Upgrade service speed without a phone call (and, in some cases, without new equipment)
• Chat with live agents
• Update profile information, add users, or link additional Ziply Fiber service accounts
• See top troubleshooting solutions
• Get notified when Fiber is available at your address
*Coming soon: self-service troubleshooting tools and live outage notifications
As always, we appreciate your feedback and do read these reviews to fuel future roadmap items.
MyZiply App users: If you are having trouble moving your MyZiply information to the new Ziply Fiber app, please call 1888.947.9995 and we will be happy to help you transition.
*You can also access the same services via a browser at http://ziplyfiber.com/myaccount/login
The App allows you a growing set of options for self-service, including:
• View & pay bill
• Set up/manage automatic payments
• Compare past bills
• Appointments/Service: View, reschedule or cancel
• View pending orders and track progress
• Upgrade service speed without a phone call (and, in some cases, without new equipment)
• Chat with live agents
• Update profile information, add users, or link additional Ziply Fiber service accounts
• See top troubleshooting solutions
• Get notified when Fiber is available at your address
*Coming soon: self-service troubleshooting tools and live outage notifications
As always, we appreciate your feedback and do read these reviews to fuel future roadmap items.
MyZiply App users: If you are having trouble moving your MyZiply information to the new Ziply Fiber app, please call 1888.947.9995 and we will be happy to help you transition.
File size: 28941312
Launched countries: US
Minimum OS version: 12.4
Release Date: 1699430400000
Published by ZiplyFiber
Website url: http://ziplyfiber.com
Publisher country:
