Synergy FCU

Got in with Synergy FCU about 3 months before this major overhaul in the mobile app and it has been horrendous. There was no longer the ability to schedule auto payments for my loan. Yes the auto payments I had setup came to a stop. I had to walk into the bank monthly to make a payment for nearly 6 months. Then they had to send me a link to setup auto payment. There is still no way to edit or cancel this via the mobile app. It's been over a year. I can't add an external institution to transfer funds. I can't send Zelle payments to my other banks. Once I'm done with my loan here I will never return. In this day and age, mobile banking is important and they blew it The old interface was so much better.

This new app roll out has absolutely taken all trust I have with this bank. I cannot get a hold of them for my financial needs. What if I have an emergency where I need to pull some money but can’t because they are IMPOSSIBLE to get a hold of. Zelle is no longer available with the new app and it’s literally useless. I have left many voicemails for me to Receive a call back and it’s been DAYS! What if there was fraud on my account and it wiped everything I got? Can’t get a hold of these people and it’s extremely disturbing and frustrating. Overall, I’m very unsatisfied with this institution.

Although the app works on an iPad , the screen size stays the same as if you are on a phone. Terrible unless I’m missing information to adjust th screen size.