App Profile: FCU Mobile Banking

titanfather

Rating: 1/5

The bank is a joke! The customer service is a joke! The app is an even bigger joke!! With this new update for the app every other week I’m locked out of my account and calling the customer service line is a pain. They’re only open business hours because they use the very teller in the banks to answer the customer service calls instead of using a call center like every other bank! The wait times are ridiculous and the calls are always mysteriously dropping. I’m going back to Bank of America witch I used to say was the worst bank ever, but now after seeing this circus, there’s a new title holder in that category.

EW 11lake

Rating: 5/5

Lost pay due to accident took 5 months to get insurance settlement. Wasn’t able to pay on loan so they restricted my account but once I got straight i settled in full with ease from them now I’m back up and running. deposits can hit and I can enjoy the easy secure friendly banking as always thank to the staff and Alicia hope I spelled it right lol👍

Sandra73!

Rating: 3/5

I often have issues with the app. Being able to lock or unlock my card. In these times especially not being able to unlock my card and get to my money when needed has made me think about switching banks. It’s very frustrating to be standing in line to pay for something with people behind me, and my app keeps saying… Oops… It’s not an oops when I can’t access my money! So I hope you guys work on this issue because I’m sure I’m not the only one. The other day I went to pull up my app to see how much was in my account to see if I could even get some food for lunch, and the whole app was down. Thankfully I had a little bit of cash on me and was able to get a little something to hold me over!