App Profile: Orrstown Bank

Constructive concern

Rating: 4/5

I only have one concern with online banking. Why does it take 2 days and longer over holidays to process payments. I have had a bank with similar program and all payments processed the next day. Even a Friday to Saturday. Also never had a payee that didn’t go electronically. Never waited 5 days for the bank to issue a check. I find myself having to direct to the payees website for pay. Just another step that takes time to do and added record keeping. Other than that I find your personnel always helpful, respectful and friendly. They always answer questions.

C. Miskech

Rating: 2/5

This app, might just be for me, but it’s extremely buggy and glitchy. Every time i log in the app says I need to register my device; I look at my bank several times a day, and it’s problematic when I need to keep registering my device, ironically it doesn’t always work. What I mean, is when I go to the page to register my device, if I go back to the login page it’ll take me to the register device page again, but if I go back to the login AGAIN it’ll just let me through, but that also means I have to put my information in several times before I can actually access my account. Not to mention this app does not have a lot of features the web page does, which is understandable but there are certain things I’d like to do on my phone, that I should not only have access to via PC. It’s an okay app for just seeing your current balance, but this app lacks a lot of basic banking functionality features.

Cach402

Rating: 1/5

This new Orrstown app is of less value to me. You cannot simply click to get a notification for deposits. Any type of alert to set up is extremely tedious and non-functionable. I have to set an individual alert for each account for any type of deposit (or whatever I’m tracking) and I will continue to get an email (or whatever type of alert I set up) every single day about the same alert. It is clogging up my emails. I have already called Customer Service about this. Please take note of the old app and change notifications back. Please just create a simple toggle to switch on notifications for deposits or whatever someone is looking for, for a one time notification, not daily. In the old app, I would receive an email and get a push notification with badge icon, with the deposit amount so I would know when to write this in my checkbook. I no longer have this simple convenience.