App Profile: King Soopers

Android / Games / Puzzles

King Soopers

Installs:

Rating:

4.71

Total Reviews:

90.56k

Top Countries:

US, AU, ES

< $5k

/mo

20k

/mo

Reviews: What People Think About King Soopers

HannahLaDow

Rating: 5/5

UPDATE: After leaving the below review, I received a response from KS/Kroger, and they gave me a case number and asked me to call them to troubleshoot together. I ended up talking to Michelle, and she helped me create a new account and merge it with my old one, and now I am able to use the app again! I am very appreciative that they responded to me and that Michelle took the time to help resolve my issue over the phone. Based on my experience with their support team and also my years of truly pleasant experiences using the app, I, once again, highly recommend it. For over a week now, I have been unable to use the app. When I attempt to log in, it says “Error There was an error with the sign in process”. I have reached out to KS/Kroger via multiple avenues (multiple chats, support messages, phone), and only in reading others’ recent reviews here have I gathered that it’s not an isolated issue. While I understand it sometimes takes time to resolve issues like this, I am very frustrated about the lack of effective communication about this known issue. I sure hope the app is fixed soon and that this issue doesn’t happen again, as it is negatively impacting my interest in shopping at this grocery store chain.

AngrySoft

Rating: 2/5

You should fulfill them yourself then because your distributors don’t seem to have any groceries in stock. If you think this reflects poorly on someone other than you then you are mistaken. And yet despite marking “no substitutions” you still try to get one by me for less than what I ask but still double the unit cost. Can’t get me eggs, apples, and ground meat on my order. According to customer service they will sell these items anyway even if they don’t have them in the store you’re buying them. This is why I turn off substitutions because it’s more like gambling than grocery shopping. Update: turns out they didn’t want to sell me 3 twelve packs of soda for $12 so they sent me one at $7.99 when the order clearly said no substitutions. Now they’re down to fulfilling 70% of my order. If you really need something then I recommend you go get it yourself because this is not cheaper or easier and delivery will not save you time. Response to developer: trying to advertise non-existent lower priced items in order to switch them with real higher priced ones is called a “bait and switch” and is usually a purposeful feature. I cannot imagine what I will accomplish with King Soopers’ crocodile tears other than waste my time and receive some $10-off coupon that’s somehow impossible to redeem. I have no idea how my item got substituted when my order was marked “no substitutions” but I’m sure whatever it is it was programmed on purpose.

Jenben7

Rating: 1/5

So I love the new idea of ordering online and picking up my groceries. Problem with app: 1. Does not allow me to stay logged in. I have to log in each time I use the app. 2. I can’t search for products that I have not previously purchased. Example: I want a whole chicken. How do I search for that? 3. I learned that the pricing is per item, and that includes bananas, etc. So maybe it would be helpful to specify that. If I see a photo Of a bunch of bananas, I’m going to specify “one bunch.” But my order had “one banana!” :-) 4. Coupons: does not automatically add coupons for the products I purchase. That should happen. Idk, it just seems that a company as big as Kroger’s/King Soopers would produce an intuitive easy-to-use app. It’s clunky at best. It needs to flow with better user interfAce. Simple buttons, just easy. Maybe hire really good designers who understand user-friendly? I will say I spend 2x as much for groceries using the app! My husband says I go crazy online and he’s right. Instead of my weekly $200, I spend upwards of $400 using the app. He’s going crazy with my online shopping. So you guys can surely make your app easier to use so I can spend more money??? 🤗

About King Soopers

Looking for a faster, easier, more rewarding shopping experience? Save time and money with the King Soopers app. It puts convenience, savings and rewards at your fingertips. Simply download the app, create an account and link your Sooper Card to access all these great benefits:

· Create and track Pickup, Delivery and Ship orders right from the app
· Shop an extended aisle of 1,000s of products from our trusted third-party sellers
· Use Kroger Pay at in-store checkout – one scan applies your Sooper Card and payment
· Easily build your online shopping list, and use it to shop in-store or to place your online order
· View your weekly ads and quickly add sale items or specials to your shopping list
· Clip digital coupons and use them to save in-store and online
· Get Cash Back deals to earn money on items you already buy
· Discover even more savings with exclusive promotions, personalized offers and bonus rewards
· Refill and track the status of your King Soopers Pharmacy prescriptions directly from your phone or tablet
· Check your fuel points
· Use our locator to find the closest store or Fuel Center
· View your purchase history and use it to easily reorder your favorite products
· Add your Sooper Card to Wallet for iPhone.

To use the King Soopers app, you'll need a King Soopers digital account. You can create one and link your Sooper Card through the app. Don't have a Sooper Card? You can add a new one when you create your digital account.

File size: 206512128

Launched countries: US

Minimum OS version: 16.0

Release Date: 1694502000000

Published by The Kroger Co.

Website url: https://www.kingsoopers.com/topic/sign-on-and-save-more

Publisher country: US

App Profile: King Soopers

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