App Profile: Hawaiian Airlines

Android / Games / Puzzles

Hawaiian Airlines

Installs:

Rating:

4.79

Total Reviews:

272.67k

Top Countries:

US, JP, AU

< $5k

/mo

80k

/mo

Reviews: What People Think About Hawaiian Airlines

ejlontok

Rating: 5/5

First of all, over was overall the APP worked great for viewing your trip information and checking in. It was very easy to navigate. The only issue I had was the In-Flight entertainment. I recently purchased the iPhone 11 and when I attempted to access the In-Flight Entertainment menu on board I would get an error that I was Offline. I powered cycled my phone several times with no luck. Thank goodness a flight attendant was already aware of this issue and was able to assist me with troubleshooting. She had to turn the WiFi off and power cycle the phone, turn the WiFi back on, then put it back in airplane mode several times just to access the In-Flight Entertainment menu to watch anything. If I changed movies the APP would freeze up. So I had to redo the power cycle process again. This was very frustrating.

SlowlyBlinking_

Rating: 1/5

Multiple terrible customer service experiences made possible through this app. The app does not provide some very basic information that a reasonable person would be likely to use it for - had to reach out to customer service via their “chat” function (I’d say I never ended up speaking with a human other than it did take 25 minutes for “someone” to respond so I’m assuming it was a human but with scripted responses only) on two separate occasions for mind boggling minor things that should not have required a conversation. One because my purchased tickets and itinerary did not include what my luggage allowances were and I needed to verify before packing. The second time was because I wanted to confirm we would have vegetarian meals. I was told that there was nothing that could be done for me… this was about 40 hours ahead of the first flight and 50 hours before the second flight. The only way to select a meal preference/allergy is to contact customer service more than 48 hrs ahead… nothing could be offered. No meal voucher, no effort in anyway. You are unable to add meal preferences at booking or in the app. What a way to ruin a 24 hr travel day. Luckily, the time I saved by not being provided a meal has allowed me this time to write my review; probably would have been a higher star rating if I wasn’t hungry. Don’t bother with the app, don’t bother with the airline.

JParkGonzales

Rating: 2/5

This app is *perfect* when it actually works. How great would it be if they could work out the bugs?!? The app sometimes doesn’t display all of my reservations in the My Trips section, so I have to go on my laptop to look up the confirmation number so I can manually search the flight to check in and get my boarding pass on my phone. Also LOVE the feature that they have to change the flight on the app because I travel for business and my plans often change of my meetings run early or late, BUT the downside is that the feature rarely works. Whenever I try to modify the reservation the app simply shuts down. So if I want to change my flight I have to call, and with how much craziness goes on these days with flight delays and cancellations, that often means an hour on the line waiting for a representative plus about 20 minutes on the line that it takes to actually change the reservation with the rep. It’s so time consuming and inconvenient, especially when you have something unexpected come up last minute. Hawaiian Airlines - please make the effort to improve your app so that it is fully functional! As a very loyal and frequent flyer, I know your customers would greatly appreciate it! Mahalo!

About Hawaiian Airlines

Aloha! Welcome to the Hawaiian Airlines app! Our goal: smooth and worry-free travel experience when you travel with us. From streamlined booking to faster check-in, paperless boarding passes, and real-time flight notifications, you'll have everything you need for your travel needs, all in the palm of your hand.

Flight Booking — Search for flights and book a trip to your favorite destinations right in the app.

Enhanced Check-in Experience — Start your day of travel right. Check in up to 24 hours before your flight and your upcoming trip will be ready to view and manage on-the-go.

Trip Management — Once you’ve checked in, view, change or upgrade your seat, check that your flight is on time, see the upgrade list and more.

Mobile Boarding Pass — Access your boarding pass from the convenience of your phone. No paper printing needed! Boarding pass will automatically update if there's a change and is always accessible in the app, even if you are offline. You can also store it in your Apple Wallet.

Real-Time Notifications — Stay informed with up-to-the-minute notifications if your gate or flight time change.

Up-to-the-Minute Flight Status — Get the latest flight departure and arrival times, with ability to “watch” flights and get notified if things change.

Interactive Airport Maps — Get interactive indoor airport maps with turn-by-turn walking directions to your gate, baggage claim, restaurants and lounges at our busiest airports.

Chat with an Agent — Need help? Connect with a Hawaiian Airlines agent quickly and conveniently through the in-app chat and get answers to your questions when you need them.

In-Flight Entertainment — If you’re traveling on our A321neo aircraft, use the app to stream movies, TV shows and more from your mobile device.

Trip Planning — Need help planning an epic trip to Hawaii? Visit our Island Guide for information about each island’s unique character and recommendations for hikes, beaches, restaurants and more.

Standby / Upgrade Waitlist — Know where you are on the Standby or Upgrade list.

Rideshare — Quickly hail a ride from the app to or from the airport with rideshare companies Uber and Lyft.

Mahalo for downloading our app! We’re always making improvements and adding more features. For more information about the app, including frequently asked questions, please visit www.HawaiianAirlines.com/app.

File size: 272016384

Launched countries: USAUCACNFRDEGBITJPKRRUDZAOARATAZBBBYBEBMBRBGCLCOCRHRCZDKDOECEGSVFIGHGRGTHKHUINIDIEILKZKEKWLBLTLUMOMGMYMXNLNZNGNOOMPKPAPEPHPLPTQAROSASGSKSIZAESLKSECHTWTHTNTRUAAEUYUZVEVNBOEELVNIPYKHMZYEBHCYMTBJBFCGJOLAMLSNTZUGZW

Minimum OS version: 16.0

Release Date: 1352420856000

Published by Hawaiian Airlines, Inc.

Website url: https://www.hawaiianairlines.com/app

Publisher country: US

App Profile: Hawaiian Airlines

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