Leader Bank Digital Banking

Judy was great, friendly, efficient and effective! A+ Feedback that I gave her is to move the text verification for password change to be the first option rather than call. As a client, moving quickly when locked out my first instinct is to click option 1 but I would expect most people would rather get text then get phone call, especially when already on phone with client service rep.

The current version of the app is fairly convenient to use for both transferring money among Leader accounts and checking on one’s account balances. The touch ID on the iPad app seems to work well, making logging on easy. There is just one problem, a big one: without any warning, during late night hours the balances shown in the app are at times not correct. Not even balances shown for weeks and months earlier are correct. The Bank has told me that this is a known failing of the app, but that they could not offer any solution to the problem, nor promise to issue any warning within the app, either only when the problem is occurring or as a general warning. Ugh. There is also a little problem. A couple of times now, after apparently accepting my fingerprint ID, the app just freezes with its spinning icon dispplayed. The only way I have found to get past this freeze is to kill the process and restart the app, which then works normally.

The app is functional, but feels a bit clunky. I appreciate that I can set up text alerts, but unlike your competitors, the text doesn’t supply me with any details on the alert that it is responding to, Which can get confusing when you get multiple texts and aren’t sure what all the alerts are for. Bank of America will tell me the exact amount of either the charge or the debit and I’m getting an alert for. The statement tab also never works for me. I get an email indicating my statement is ready for viewing but when I navigate there and try and click on the account nothing populates. I have yet to see a statement for my accounts. Overall, the app meets my basic needs, but doesn’t wow me from a technology or functionality standpoint like my other banking apps. It’s probably the reason why I don’t seriously consider consolidating my other banking relationships with Leader because it makes me feel like they are lagging in the technology department.