Fine Gardening Magazine

I worked in the nursery business 20 years ago so I have been enjoying my subscription with a lot of new plants and products. The new developments have been intriguing! Thank you!

Update: Appalling! After calling to have my access fixed AGAIN, my ability to access content on the app is broken again. Instead of fixing the problem, customer support said I needed to access from a web browser. I CANCELLED my subscription. It should not be this difficult. I have been a subscriber for many years. I love the content but an frustrated with the platform. Until recently the app worked okay. However, after renewing my subscription a month ago, the app continues to ask for payment to view the issue I should be able to access and have already been sent in the mail. Customer service contact information in the app is incorrect. Luckily the paper magazine includes a working customer service phone number. The helpful agent explained that Taunton Press has outsourced their customer service and subscription services. He also confirmed my subscription and explained that there is a known problem with the app and access to issues. He took my information to send a request to another organization to resolve this problem and explained this issue usually takes a week to have fixed. Meanwhile, TAUTON PRESS, you are paying your subscription management outsourced to answer questions about technology problems. You are wasting their time, and the time of your members. PLEASE PLEASE PLEASE, TAUTON PRESS, if this is a known issue, please address it PROACTIVELY. Do not wait for your loyal, paid-up members to become frustrated, call a customer service number that has been disconnected, find the correct customer service number in your magazine, only to finally to be told to wait a week for someone else to hopefully address the problem. PLEASE fix the app access for all entitled members and then notify them that this has been done. This just makes good business sense.

If I could give a 0 star review I would, not only is the app unusable, but when you try to contact the magazine customer service, you will meet the rudest agents ever. I paid for an all access subscription, it includes, the print version and access through any digital device that support the app. I had been getting the printed magazine, but when I tried to open it from my cellphone or iPad, the app system want me to paid per each item. Even as I’m logged with my email and password, it still wants me to paid separately per issue!!! Tired of it, I decided today to contact customer service.. As my call was transferred to the Online Subscription Deparment, this agent who goes by Keith, said “well I’m sorry if you can’t read your subscription online. If you would like to cancel your subscription I can do it now.” I did cancel this rip off magazine scam