Northern/Countryside CU Mobile

1) App generally works great. If it loads slowly, restarting one’s phone usually resolves the issue. 2) The organization offers great benefits which it carefully reviews to make sure that it can remain viable. 3) Important information is conveyed to members and employees know how to ans questions wo long delays in getting someone to pick up. My experience with B of A (almost 2 hrs of wait time on each call to get disconnected or get an agent who is unable to answer questions who shoves me back into the “your call is very important to us” does NOT happen with this organization-))).

Do not get me wrong - I enjoy working with NFCU and have nothing bad to say about their business, employees or their level of customer service. My issues solely revolve around their mobile and online banking services. It seems every time I try to use either one I end up getting locked out of an account and getting back into it always requires giving them a call. Using the Touch ID is a trap because the app automatically disables it every 3 months and forces a manual login with your password. Get it wrong 3 times and you’ll need to get on the phone to have someone manually unlock. This will force you to come up with a new password which you will forget in the next 3 months. Just very frustrating and not user friendly being constantly separated from your money.

Great app for monitoring my finances, and being able to deposit or transfer money on the fly. Love being able to check balances at a glance without having to log in. The only problem I have with the app is the part of the mobile deposit feature that takes a picture of the check. It is a little glitchy at times, and if you want to manually take the picture you have to wait for the app to attempt two automatic photos before it will allow you to manually take the picture which is a bit annoying and time consuming. Something to improve in the next upgrade.