My WSB

I've been using this app for a few years and I loved it ! Very easy to navigate and understand. Out of the blue, I try to log in on a payday and find that I will no longer be able to use the app unless my phone can update to iOS 17... ? I've tried to get to iOS 17, and apparently my phone is not compatible because it's not a newer iPhone? Ridiculous! So I'm expected to spend $1000 on a phone in order to use MY banking app? Why? I can't afford $1000 phone so I'm forced to move to another bank after being with WSB for 25 years? Wow. Bad,bad business. Very disappointed

We are summer residents of the 1000 Islands and we use WSB for five months of the year. This is truly the best bank in northern New York. Their mobile app is easy to use and their support services are wonderful! They have locations in Watertown, Chaumont and Clayton which makes them so easily available. We’d recommend this bank to anyone staying in the 1000 Islands Region!

It’s simple addition & subtraction, people! How do you screw that up?!? Sometimes (rarely) is the balance correct. For example, no spending from my checking for five business days & then today I spent thirty something at a local store & tonight it shows an INCREASE in my balance despite it showing the transaction. I don’t trust what I see and info is not processed & updated on the app in anything remotely resembling a timely fashion. The old app worked fine but this thing has been total garbage from the start. I’ve patiently waited for WSB to work out the bugs for a couple of months but frankly it seems to be worse than ever.