Appalachian Community FCU

I use Rogersville TN’s branch for banking. Nice southern style bank. Clerks are super hospitable and knowledgeable about what they do. They have always delivered the best service when it comes to anything financial. The first years the app was terrible. It was always signing me out and locking me out. The app felt like it was always down every other day. Sometimes even twice a day it would be out of service and I’d have to try again the next day. It was a little complicated to navigate too, but 6 years later and the made a complete 360 with the app. Somehow delivering sorta the same type of experience you would have if you visited the branch in person. It feels easy and has an almost southern friendly style too. With the colors of the company. It’s quite welcoming. They also added 24/7 support and the ai is not as bad as one may think. So all in all. They have really shaped up to be an incredible bank. With fraud detection like no other, night and day drive through depositing and withdrawal all through the ATM. Then of course you could always go inside but the night depositing is super handy for if you ran a business past bank hours. The only thing I’d have to say about the business service side of things is some of their branches require you to have 1,000 dollars in the business bank account or they will take a 10 dollar fee every month. I’d rather a one time fee for a business account. Other than that I’d say nowadays they are sitting pretty.

ACFCU is the best Credit Union (or bank) that I have done business with. They have my account pulled up as I walk in and greet me by name. Great customer service and anyone I’ve dealt with has been very knowledgeable and friendly.

The people are great. Never in five years I have ever had a problem. They are truthful and accurate. They always have a smile on there faces. They are always eager to help with financial issues of not having enough money and solutions to the problem. I just want to say thank you for all ya do.