SpotHero: #1 Rated Parking App

My wife has raved about this app. It does seem to be very accurate and you can find great deals. My new user experience was a bit frustrating. I continued as guest at first, because we were in a hurry. Found a spot. Added my vehicle info, went to pay, and got an error saying my car was too big for the spot. That's fine, but when I found another spot, I had to enter my vehicle info all over again. On the drive (as passenger), I tried to create an account, but all I could find was a login page (from the reservation page I was on - which I was afraid to leave, because I couldn't see the full name of the lot we were driving to). I tried logging in, thinking I might get prompted to create an account, but no. All I got was an error. So I switched to focusing on looking up the address in Waze, which I felt I had to enter manually, because I saw no way to copy the address and I wasn't sure if I'd be able to select the Waze app if I selected the navigation feature, which would cause me to leave the page. Once I had that worked out, I left the reservation page and was able to create my account, but despite having received 3 emails, none of them were the email verification email it said it had sent. After tapping the reset password email link a couple times, which didn't work, I tapped resend on the account creation page. And yes, I checked my spam folder. Finally, it sent me the email for email verification. I'm expecting smooth running from here on in, but I felt it was ridiculous that I had to consult the reservation email in order to be able to see the full name of the garage. The reservation page in the app truncates the full name.

Not sure if it’s that app issue or the company in general but I paid for parking two times in 30 days through the app. The second time we parked the parking attendant confirmed we were in the right parking lot. No problems there a couple of weeks later got a text message saying that we did not pay from the parking lot. I called spot hero customer service. The lady had to check with a supervisor and said that she would get back to me that day and she didn’t so I called the next day and the customer service rep told me that it would be taken care of. Then yesterday I received a nasty letter from the parking lot company saying that if I did not pay that they would turn this over to collections or an attorney, so I called spot hero again. This time the lady said that she would email me a receipt and I could just email it to the parking lot company. But what she sent me via email was an apology letter. Requesting that receipts I received from a boot being on my car and the tickets that were placed on my car, that is not what happened and that’s not what we talked about so she sent me the wrong information. Three times I called spot hero to get this taken care of and still did not get it takencare of. So I don’t know why I didn’t think about calling the parking lot company and I called them gave them my rental ID and supposedly now it was taken care of. So I hope next time if I choose to go through spot hero, that this will not happen, I don’t have much confidence in it.

I was booking a spot in Boston. After entering my credit card information and attempting to reserve the spot, the app stated it had run into an error. I checked my card, and there was no pending charge. I checked my email and there was no confirmation. I assumed the reservation did not go through as the app had said it had encountered a problem. I rebooked the spot without issue. I confined monitoring my card for the next two days, but only ever saw one pending charge, so I thought all was good. When I returned home from the trip and was rallying up my expenses, I suddenly found SpotHero had charged me the $70 twice. I quickly called customer service who said they did see the duplicate reservation, placed all of 7 minutes apart. Instead of a refund however, I was told it was my fault for not reaching out to customer service immediately and the most they could do for me was offer a $5 credit. Spot Hero literally stole $70 from me, blamed their App’s issue on me, and then offered me $5. I asked to speak to a manager and was informed none were available but they would call me back. I of course have never received a call back. After jumping through several hoops and waiting many days, I was eventually refunded to my original payment method. All said and done, it’s cheaper and easier to just find a parking garage and pay them directly. Will not be using SpotHero again after the hassle.