BestParking: Get Parking Deals

What a CROCK!!! Supposedly bought VIP parking for a Counting Crows venue in Charlotte cause I wanted a faster getaway after the concert. However, when I showed up no one knew anything about the parking pass I presented and I was told this company just sells parking and doesn’t verify if the lot will accommodate the request. There were no spots in the lot and the attendant told me I had to go park in the garage, which I did and then had to pay again!! Contacted support and they said I had to provide proof I paid for parking before they could give me a refund?!?! What?!?! You mean to tell me there is no way this company can see if the supposed parking passes they sell have been redeemed??? So I had to park in the garage and then after the concert had to wait an hour to get out, which I was trying to avoid. Just another app trying to cash grab and screw over the consumer, and their customer service only wants to inconvenience me more…no thanks!! You got me and stole my money this time, but I’ll just go on a social media onslaught to ensure no other people fall victim to your scam!!!

*****UPDATE*****A few weeks after leaving this review I received an email from the app customer service dept letting me know they investigated my complaint and saw that I overpaid because the garage did not qualify my vehicle as an oversize. They issued a refund in the amount I was overcharged. I must say that it’s nice to know they care about their customers and their experiences. It has made me reconsider using the service again***** I generally in the past have used this app to find a parking garage in various cities while traveling. Until recently I never reserved and paid for a garage through the app. I had a business trip in NYC for 3 days so I decided to park near the venue and prepay, The app quoted me $79 for an 8 hour day or $71 for 24hrs, so of course I kept the car in the garage the full 3 days to save some money. My total was billed at $213 However when I went to pick up my car, the cashier took my parking ticket and rang me up at $168. While my scanned parking pass showed I prepaid, I also was able to learn I overpaid by $45. Not cool and won’t be using this app again

I have used this app weekly for over 2 years and it was one of the best apps ever. The information was almost 100% accurate and it had options for daily, monthly and street parking. It also had complete info about extra charges for oversized vehicles. Most of this information has now disappeared and the replies I receive from their customer support make me suspect that completely different developers have taken over this app. They keep referring to ‘this is our first version’ when the app has been on my phone and used regularly for over 2 years. I also tried to store my Amex card for pre-payment and kept getting the message that ‘CVV can only have 3 digits’. Don’t they know that Amex cards have 4 digits?