City & County Mobile

This app is so awfully buggy. It will go down and not let me in for hours. I’m currently trapped at a gas station because I need gas, and i keep all my money in my savings so I can’t login just take it out when I need it, and now I can’t login. I am afraid it won’t be fixed until tomorrow, because they have just the worst hours, they AND their help lines close at 5pm. I think thats absurd, something needs to be open that has a human on the other end 24 hours when it comes to things like managing peoples money. So disappointing, this needs to be fixed. Unacceptable.

The app works fine for basic functions. Quick access still does not work properly to integrate with Face ID or using a pin to log in. There’s an error every time I try to set it up which leaves me typing in my whole password every time I open it. Also, I’ve yet to get CCCU to work with any money management program (intuit, rocket money, etc.) That’s prob not a fault of the app but something I’d like to see improved.

Honestly most of the issues I’ve had in the passed with this app, have for the most part been remedied. Like I saw another person here who left a review about the credit card hub going away for some time, that has since returned and works pretty well most of the time. However (and I don’t know if others are encountering this problem) the quick access function doesn’t function anymore. I had it set up for a long time and it was really convenient to be able to access my accounts at a literal glance for Face ID. Then randomly one day it just stopped giving me the option, and the prompt to set up quick access returned. And every time I’ve tried to get quick access back by setting up a pin, it doesn’t work and is always followed by a “Accounts. There was a problem” pop up. I’ve tried several different pins to no avail. I tried just ignoring it for like a week and trying again but still wouldn’t work. Then I even tried uninstalling and reinstalling the app and trying again. However I still get the same error message every time. This has been for well over a month now and I feel like it’s finally time I left a review so hopefully this issue can be resolved. Thank you and hopefully this review helps and this issue can be resolved.