App Profile: TruStone Mobile

MNboundWalrus

Rating: 4/5

I was a Firefly member and had no problem transitioning from that credit union to Trust One... excuse me; TruStone (auto-correct). The app works technically the same with an extra step. I was used to clicking on Checking, for example, and seeing all the transactions. Instead this app brings me to a screen list of all the things I can do and I have to press “transactions” to see them. This is the reason for 4 stars instead of 5. The list should be separate. I should be able to choose what I want to do and then choose the account(s) I want to look at. In lieu of this, the list could be a page afterwards. Transaction History should show first after clicking the name, it’s the most important in my opinion and for me at least it’s the screen I want to see. As is, it’s an unneeded extra step. Everything else about this app is fantastic. The way all the accounts appear to “update” when logging in brings my attention to each one that has changed. The app also shows a detail for interest earned. Again using my Checking account, I see an effective interest rate paid. If it’s on tiers it’s shown as a “split rate” combining the different rates and dividing by the amounts of each tier to arrive at the overall rate paid. Kudos!

sanscow

Rating: 4/5

We have been with TruStone since the US federal credit union days. In all that time, they have been a solid financial partner for us and don’t attempt to screw is over like our previous institution. I have gotten to know the bankers in our local branch and they have been looking out for us by suggesting account changes which have helped us earn more interest on our savings. The only opportunity that I could suggest is with the online app. 1) In the bill pay section, don’t make me jump through a lot of hoops to set a pay date. It should be selectable from the initial payment screen. 2) The app never asks for a password unless it is the most inopportune time. Look, if I haven’t needed to use a password in two years, I’m not going to remember it when I’m trying to enter a payee. Just use facial recognition. Otherwise, our experience has been top notch.

PatrickEbertz

Rating: 1/5

TruStone, truStone fraud department security team stop locking peoples accounts when they use virtual VPN on their when they’re signing in their account with Face ID because it really frustrates the user when they’re trying to sign in their account on their on their mobile iPhone and stop locking them out their account. Please fix this feature. It is very critical when someone wants to login their account they can login their account anyway they wanna login stop modifying or detecting their account that their account needs to be locked for any reason don’t lock their account when they’re trying to login for any reason to see their People use NordVPN on their iPhone stop locking their account if you detect that they bank account is in in a different country or different area. Please give the user ability to confirm was it you trying to sign into your account in this different location or was it you not instead of just locking the persons account 100 to give the person an opportunity to unlock their account without have to worry about getting fully locked out and have to call customer service and then wait until someone can call them back