Southern Living Magazine

A couple of years ago I suddenly wasn’t able to access my subscription and reached out to customer service, but never got a resolution. I just canceled my auto renew subscription at that point, and let the subscription expire. There were roughly about five months worth of magazines that I never got to look at because of the problem. I recently got a new iPad and decided to investigate further to regain access my subscription. It tells me that I’m using the incorrect email or password to login. I haven’t changed email addresses so I’m not sure what’s going on. It doesn’t even give me an option to reset my password. In fact, when I’m trying to login, all it asks for is my email address or subscription number… There isn’t even a box to type in the password!! I have a digital subscription so I don’t have a print subscription number. Where would I even found a digital subscription number? I have emailed customer service time and time again and I’m not getting any replies. AWFUL SITUATION and I am losing money because I can’t even get anyone to help me access what I have already paid for!

I love Southern Living magazine and have been a subscriber for many years. Since I would rather not have a bunch of old issues to dispose of or store, I thought reading it online would be a good solution. I simply don’t understand why it takes an hour or longer to download one issue, and why you can’t do anything else with your device during this time because if you navigate away from the app it pauses the download. You can’t just sit down with a cup of coffee and flip through the new issue unless you have planned far in advance to have it downloaded and ready. We do not have the fastest Wi-Fi, but I don’t run into this type of thing anywhere else. I would think that first and foremost, when developing an app for a magazine, the priority would be to create one that allows people to actually READ the magazine when they want to. In my opinion, the app developers have failed miserably on this one!

I’ve been a collector of Southern Living magazines for over 40 years. After downsizing recently and having to let go of my collection, I am so happy I can reference old issues so easy. Thank you!