One Nevada

I have been using this app for years and i like it, but when they did the last update, some very important features went away like card control. It is important for me to be anle to lock and unlock my debit card. It has been over a year now and One Nevada just keeps saying its “coming soon”. I have spoken to people in person and on the phone and the all say “i dont know when”. I would give the app 5 stars if they listen better to their customers. Someone should know when this feature will be available, customer service needs to be more transparent. It seems like it is just a selling point to bolster customer base but no real plans to actually do it.

For the life of me I can’t figure out why companies update apps and purposely make them less user friendly!? This app is now less user friendly which equals more frustrating. Gone is the ability to choose what account you want to log in to at the Home Screen. Now you have to use your phone’s password/ face recognition if you want one account. And the apps face recognition for the other…lame! Also the Bill pay option is hidden 6 pages away from the home screen!? WHY??? Why on earth would someone want to fight to just log in and then search high and low for the bill pay option….dumb! But here is the good news…you can find the loan me money 💰 option really quick!! 🤦‍♂️ Who every was in charge of authorizing this update should be called in the office and told never to make decisions by themselves ever again.

Today I came in with my financial service representative and she handled me with great care everything that I needed to be done today was taken care of there’s been many times in the future I’ve come in and got discouraged that there was nothing I can do to become a member of One Nevada but with the help of Miss Florez I was able to do that without a problem I recommend this branch and also this credit union to anyone who is looking for the best way to build your financial history and help