MECU Anywhere Mobile Banking

I gave you 4 stars because in my opinion you are close to being the best banking experience I have on a regular basis. The customer service is exceptional, I seem to get the same person, her name is Diamond, almost every single time I call. She represents you on a very polite and professional level. I have spoken with 2 other ladies, sorry I don’t have their names, and they too were just as polite and professional. I work for USAA and custom service is a priority for my company. That’s why I recognized and appreciate the exceptional customer service I get when I call MECU. The reason for the 4 stars instead of 5 is for the number of times I have tried to use my card and a charge wouldn’t go through. Not because of insufficient funds, but because I live in Arizona and you are just making sure it’s not fraud, I do appreciate the safety measures that you have in place, they just sometimes are inconvenient.

That banking App is awesome, when you can deposit checks, move money to different accounts and add to your Apple Pay is a wonderful tool with great security. And when I go inside my MECU Service is also great, friendly smiles and fast service. 15+ years as a member I’m very pleased with the service. Keep up the good work and thanks for that #1 app that’s my opinion. THANK YOU FOR YOUR SERVICE.

In my opinion it should clear the same day as if you were to go in the store and deposit. I get paid on Friday and I get off at 5. It is trouble trying to beat traffic to get to the bank. I should be able to take a pic of it and it should clear the same day. Thank you