App Profile: MECU Anywhere Mobile Banking

T's Mom

Rating: 5/5

I gave you 4 stars because in my opinion you are close to being the best banking experience I have on a regular basis. The customer service is exceptional, I seem to get the same person, her name is Diamond, almost every single time I call. She represents you on a very polite and professional level. I have spoken with 2 other ladies, sorry I don’t have their names, and they too were just as polite and professional. I work for USAA and custom service is a priority for my company. That’s why I recognized and appreciate the exceptional customer service I get when I call MECU. The reason for the 4 stars instead of 5 is for the number of times I have tried to use my card and a charge wouldn’t go through. Not because of insufficient funds, but because I live in Arizona and you are just making sure it’s not fraud, I do appreciate the safety measures that you have in place, they just sometimes are inconvenient.

Iceman2009

Rating: 5/5

That banking App is awesome, when you can deposit checks, move money to different accounts and add to your Apple Pay is a wonderful tool with great security. And when I go inside my MECU Service is also great, friendly smiles and fast service. 15+ years as a member I’m very pleased with the service. Keep up the good work and thanks for that #1 app that’s my opinion. THANK YOU FOR YOUR SERVICE.

Usa#1Rebel

Rating: 5/5

In my opinion it should clear the same day as if you were to go in the store and deposit. I get paid on Friday and I get off at 5. It is trouble trying to beat traffic to get to the bank. I should be able to take a pic of it and it should clear the same day. Thank you