Trenitalia

I have been using the Trenitalia app successfully since June 2022 and have always found it to be an excellent app. Approximately one weeks ago, immediately following the most recent update, Apple Pay stopped working for me. I performed extensive testing: • Deleted and reinstalled the app • Restarted the iPhone • Changed my password • Updated my profile • Tried while logged in • Tried as a guest user • Tried through the mobile website In every case, Apple Pay launches normally and authentication succeeds, but the purchase does not complete. Initially, manual Visa card entry appeared to work as a workaround. However, on a later purchase attempt, the Visa payment also failed and the application displayed the internal error message “label_payment_failed_title.” The issue therefore appears to affect more than just Apple Pay. Because the problem began at the same time as the most recent update, I suspect there may be an issue with the payment system introduced in the latest release. I am posting this review in the hope that the issue can be investigated, because until last week the app worked perfectly for me.

I used this App and can’t believe Trenitalia hasn’t fixed important ticket purchasing issues. I used the app to buy tickets for a certain date. The Journeys section shows my departure date 1 day before the actual travel date (that is a glitch/mistake). My ticket is correct and the website has the correct Journey date and correct ticket travel date. Plus, I received a confirmation email with the tickets ( correct dates). My third booking had more errors that scared me. The website showed the correct Journey date matching the ticket date and I received the email confirming the date. The mobile app had the wrong Journey date ( 1 day early again) but this time the ticket on the app HAS THE WRONG TRAVEL DATE! Now I can not use this electronic ticket on my mobile phone because it has the wrong date ( ticket is 1 day earlier). I live in the USA so I did a mobile chat to verify my PRN was for the correct date, and it was. Your App is causing confusion and will cause your company headaches and complaints from your customers. The App is not synchronizing correctly with website. Please fix this problem or tell customers to use the website. VERY DISAPPOINTED!

The overall feature set is great, however, the app is fairly unreliable for the fundamental needs. Checking a train status will often hang before giving an ambiguous error message indicating to try again. Buying a ticket is best done in the website as searching for routes never completes. The app will spin for minutes on end after entering the start / end locations and the time without any indication of progress. Going through the website in the same connection completes almost instantly, so it’s surely an app problem rather than a connection issue. Journeys bought in the website “sometimes” synchronize with the app. I bought two in the last 2 days. One synchronized, the other did not. After manually trying to import the journey I saw the same ambiguous error message. As an engineering leader myself this smells a lot like an external dev team was tasked with the app without proper QA or accountability to the reliability of the feature set. The app is not ready to be used stand alone and the team should focus on the fundamental features, QA, and reliability.