App Profile: Crunch Fitness

epalito

Rating: 5/5

I absolutely love this gym! The facilities are clean, the environment is motivating, and the staff is always welcoming. A special shoutout to Johnny, Karen, and Luis — they are truly the best trainers! Their energy, knowledge, and dedication make every workout better. That said, I do have a few suggestions to improve the experience even more. It would be great if they could add a clock and thermometer inside the sauna. Also, maintenance could be much faster — the sauna has been broken for over two weeks, and some bikes in the cycling room have been out of order for months, despite being reported multiple times. Some equipment also has broken seats or needs recalibration. Overall, it’s still a fantastic place to work out, but a little more attention to repairs would make it even better!

yourbigm0mma

Rating: 1/5

i have gone into the crunch fitness in Santa Maria, CA for help for a cancellation and nothing was done till further action. i had tried getting a hold of the manager and she was either busy or out. It came to a point where i had to block them to not receive any payments and still then i was still being charged. i ended up sending the management an email of wanting to cancel and nothing was done until i went in person and the manager was finally there. I expressed my concern about wanting to cancel and she had popped up the email i sent and later into a month later is when she cancelled it. Mind you i was still charged for that period of month of waiting for the cancellation. I now have tried to get my refund back on that period of month of waiting and nothing has been done. The lady asked to forward her the email i sent that i wanted to cancel the membership and i didn’t have it because i deleted it because i didn’t think anything else was going to happen now that i had expressed my concerns about cancelling. i was paying for 3 membership +the charge they add for cleaning the equipments. That’s a total fraud. The lady said that nothing appeared on her screen because due to “a lot” of emails they have. I went in person to ask about it and it was the same excuse. 👎🏽 terrible manager . i believe her name is Araceli or something. Crunch, Find A Better MANGER!!!!

Douglas H. Wantz

Rating: 1/5

signed up February of this year for Crunch Fitness in Murrieta CA. When I joined I was offered a free session for a personal trainer. I took the offer and after which I wanted to start sessions with the trainer. Now the trainer had told me that I would pay as I did the sessions. Now fast forward a few months I have left murrieta and moved to another city. I was still getting charged $420 every month for the personal trainer even though I never paid for any sessions! Now I tried several times to cancel on the Crunch website with no help and getting error 404 messages on the login screen multiple days. Now I called the manager with my dilema and they told me they hadn’t had issues with the website and that there was no chance at a refund even though the actual trainer lied to me and gave me false information. Don’t go here the management is not helpful, the trainers give you false information it seems to me all that it is about is the money. I wish it wasn’t true I was a member we there for many years when I was in high school. And immediate singed back up after returning from the Military there. But I don’t feel comfortable giving my money to a company that showed little empathy or attempted to work with me on their errors of their personal trainers and their website.