Liberty Mutual Mobile

Minus - 100 stars if the option was available. The Salesman sold me a bunch of lies all bundled up for us in a State we Do not Live in and left us underinsured without any required insurance coverages that is required by state and by the dealership I had leased my car from, Not a single one of the claims adjusters , presidential department staff , much less the so called “ claims representatives assisted us ever , they delay , delay further , and continue delaying , I know they were not even performing the proper investigations for each claim I had to report during COVID-19, The claims I have reported do not reflect the facts I provided when I reported , in fact are full of inaccuracies and errors in each claim that I have submitted. I have no doubt that I have been singled out by the agents for their own Bias and Discriminatory reasons. Liberty Mutual has not addressed any issues I have experienced and attempted on many occasions to try and get the multiple problems and errors on their end to be fixed without success but not due to failure or lack of accountability on my end. Liberty mutual has collected every Penny of the policy at 6xs the quoted rates and have paid $ 0 absolutely nothing for claims that had been fully covered and valid , Stay Far Far Away unless you want to be Deceived, Robbed financially and Consistently disregarded and left without options for recovering from losses that are covered in your policy , or so “ you thought”

The app with right track is in theory supposed to promote safe driving by offering a discount for driving with little to no “hard braking” or “quick acceleration”. The issue is the app doesn’t take into account that there are other drivers on the road with you. As a driver you should be adjusting your driving according to the conditions on the road. I’ve driven for 30 years, have had no accidents and 1 ticket in all those years because I am aware of surroundings at all times and utilize defensive driving skills which this app will ding you for. I’ve been in more close calls to an accident in the 75 days using this app than I can remember anytime in the last 10 years because of how it influences your driving to try to stay in its parameters. It’s actually somewhat dangerous. In addition to working against true good driving habits it also seems to have an algorithm to throw in offenses to keep you from getting the maximum discounts. I’ve had several acceleration hits when coming to a stop or slowing into a turn. Places where it’s not possible to actually be doing what it says you were. It also is not transparent as far as how it calculates your discount or what you need to achieve in your results and how it equates to your discount. I believe this is so they can manipulate however they like. The only reason I gave the app 2 stars was its overall easy to use and read. However, there needs to be a lot of work done on the right track software or there’s going to be lawsuits or class action suits against companies after accidents are caused by them.

First off I love Liberty Mutual not just because the commercials are funny but because they are true! I mean really true! I had a claim on my insurance and my claim agent Whitney listened to me and made me feel so relaxed like she was one of my girlfriends from high school. I REALLY felt like she was on my side holding me down not like a dry robotic person just going through the motions following the guidelines. It was so seem less if I’m honest I didn’t know when it started or ended. I got a call telling me to call her up and tell her my side send over pictures of my car, she even set me up to text them over, and before I knew it I was getting a letter saying this is what was paid out enjoy your day. I feel like my rates are really great especially for everything you get. Like the better car replacement option, I pray I NEVER need it but it’s nice to know that if somebody hits and totals my car I can get a little nicer one in return. The stress of what am I going to do now is not there. Liberty Mutual has really made me feel like a million bucks. It’s been almost a year and I couldn’t be happier. *singing voice* Liberty Liberty Liberty Liberty!!!!