App Profile: National General

ImCreditworthy

Rating: 2/5

Good insurance company but the app can use severe improvements. The back arrow doesn't work...once you are on a screen, you can't back out to a previous screen. The only way to get past that is to close out the app and go back in...hopefully the developers can fix this issue because it is quite frustrating and time-consuming. Navigating through the app can take some patience. Also, received error messages several times when logging in, but with perseverance, I managed to get onto it. Unfortunately, once I was in the app, the back button not functioning properly caused more frustrations because I had to close the app then log back in. Please fix these issues. Thank you.

Wawwwiii3

Rating: 1/5

I reported a hit and run and they approved the repairs with the repair shop. A supplemental was approved for payment by the appraiser. Claiming a check would be mailed to the shop. Two months later the shop called me because they hadn’t received payment. They themselves have had to make multiple attempts to get someone on the phone. Apparently if you don’t talk to the adjuster there is no one above them to talk to. It stops at the adjuster. Finally after hours of phone calls and emails and no response I had to get the operator to do a three way call to get to the adjuster on the phone because she was ignoring my calls and emails. She then told me the claim was under investigation for a second time after questioning my statement on how the damage occurred. Two months zero communication from the adjuster regarding this. Zero communication from the beginning of the claim. Now the repair shop is saying I’m now liable for payment. I think this company is shady and they need to be investigated.

hshajsns db

Rating: 4/5

I’ve had no issues with this company at all! One of the reviews is literally the persons own fault because they did not speak with the insurance adjuster and get all the information they needed once a decision was made. The second review I read was again the other persons fault for not paying their own insurance. Which they DO send emails, notifications and will call you prior to it being late. I literally was in a bad accident with a truck carrying wood and my car was totaled. The truck dropped wood on the Highway and didn’t realize and I ran into a pole trying to avoid traffic and a pile up. They did everything within a few weeks and totaled my car out. I have absolutely no complaints with them plus they’re one of the more reasonable priced insurances even for first time drivers. And I have full coverage btw