Yemeksepeti: Food & Grocery

Their customer support service is just like a coin flip it’s always a 50-50 but recently it feels like more of a 10-90 with each update they make it even harder to be in contact with the customer support service and when you’re able to do so they just be like oh we see the issue your review is valuable to Los Angeles satisfaction and they just go along with all we will tell the restaurant not to do this again or to make sure that the quality will be perfect for the next time they say next time but what about now? And their policy is so so so weird like you’re telling me to keep a product in my room for 24 hours till you contact me the day after it and expect that the meal is already still. I remember my worst issue with them was that I had to keep a product for three days in my room because I live in a hotel. And one customer support services you can throw it away we will give you the refund and one customer support says don’t throw it away. We need it so we can come and can have your refund. It doesn’t make any sense. You expect me to keep food in my house or in my room for more than 24 hours for you to come and take that product that you’re already gonna throw away just to tell me, we are trying to inspect it to make sure that it goes according with your complain, but what about the smell? What about the insects? What about my discomfort and now recently they made it so hard to reach a customer support service that when you do it feels like an AI generated response and they literally don’t care about what you’re asking for specifically if you are foreign trust me if you’re a foreign good luck getting something out of them I’m not gonna recommend other apps cause other apps as worse as this app but they are less worse when it comes to doing a coin flip right it’s almost like other applications are 70-30 but for this app it’s just 10-90 literally unprofessional and Theif’s plus scammers

I downloaded this app after feeling sick and not wanting to go out to eat. After my first order being cancelled by the restaurant, my second order (at a different place) was accepted, then the place called and said they were closed. I couldn’t cancel the order myself, I had to message support. I am so thankful I opted for cash and didn’t give my card information, I have a feeling it would have been such a hassle to get my money back. I tried ordering one more time, even though according to the app the previous order was out for delivery. This last order actually went fairly ok, except the fact my order couldn’t be delivered because of “traffic”. There were police blockades on one street due to a protest (I think) and the delivery person asked for me to meet him at a location to pick up my order instead. The entire point was to not have to go outside because I felt sick. After that I gave up, went outside and got food, promptly deleting the app after I got back. It ended up wasting hours of my day while I waited for food to be cancelled. If they had all cancelled right away it’d have been different, but this whole thing took about 2+ hours while I waited for deliveries that didn’t pan out. I’m sure others have had a good experience, but I hated it.

To be honest, this app is great for the ones who don’t know turkish. For the pros I’d say -Simple process of registration, having specific details, ((((respectful and English-speaking support)))), simple ordering process, accurate timing for handing you your order. For the cons; Menus of some restaurants are not in turkish and for the ones which are, there are some options that aren’t in English. Some restaurants don’t upload pictures of food and that’s bothering, imagine buying a food without seeing what it seems like. All in all that’s a great app and I personally enjoy it because for the person like me who don’t know how to talk in turkish it’s really important to have least number of conversations.