Domuso Resident Portal

It’s unbelievable how everything is a scam these days. My apartment switched to this app from RentCafé which had zero issues, a friendly User Interface and reasonable platform fees. This app on the other hand is hideous, has very few options and is clearly profiting off of fees. It has now twice randomly decided that my bank account was not valid to take funds from. One of these times, it did not take the funds out until about 5 days later after (past when rent was due) and other bills came off of auto pay. This caused me to have a “late rent payment” despite trying to pay early. My credit fell 100 points afterwards. The platform fee for me to pay my rent using a debit card is $20 which is completely outrageous. The MoneyGram option seems to vary by location and half the time requires you to take out a bunch of cash which is obviously dangerous. To make manners worse, my landlords insist I should just Flex my rent and take out yet another payment plan. I suspect this is a scheme by the higher ups to force us to put ourselves into even more debt.

This app cancelled its automatic payments without any notice (I have screenshots to prove the app gave me confirmation of automatic payments). The app will not sync with either of my bank account apps despite saying they are compatible and just sits there and loads forever. If I try basically anything on the app it sits there and loads until it times out and stop (Yes I’ve tried on and off wifi on many different occasions). This forces you to use a debit or credit card which is a 3.25% fee and that is absolutely ridiculous when paying something expensive like rent. The app will also randomly change which account it has selected for payment without you changing it. Every time you log in it’s just a guess what it will have selected so you have to carefully go through and make sure everything is selected right. I tried calling customer service multiple times and never was able to get through to a person and never received a callback even thought I left my phone number as requested. Really awful stuff from a finance app. The creators of this app are criminals! If your rental property uses this app RUN!! P.S. they keep deleting my one star review

I’ve had to use this platform for the last four years! This platform is an absolute money scam. My bank info is already stored in the app and sometimes it will allow me to make a payment “certified payment” and other times it won’t! On the says it won’t allow the certified payment the platform fee was 35$ now increased to 71$ …. They actually force you to have to pay a platform fee by not allowing a certified payment (with already stored bank info). When I try to re-add bank info it tries loading for 10 minutes than times out! I’ve reached out to Customer Service with no reply or resolution